One of the worst customer services ever I had seen in 50 years from any credit card company
by SSharma on Feb 25, 2022
1 out of 5 stars
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
Broken promises all around. Tried to fix but their wait times are crazy long. They said I had to use a Superstore product for the 100,000 points to kick in. Used their gas station mobil. After 5 phone calls and talking to a rude manager I cancelled the card.
I have been trying to call them for so long. The last 2 times I called them, I waited for 1 hour and no response and now I have been waiting for 1 hour 25 minutes and still no response. They can't be that busy to pick up the calls. I just want to get rid off their card now.
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). What else will you get:
I applied for a credit card 3 months ago. I was approved and had it sent to me. I moved the day the credit cards were delivered and when I went to activate the cards I was forthcoming about this information (I waited 2 hours on the phone before I was able to speak to anyone) as I wanted another card sent to the new address for my partner to use. I was told that they could not activate the card now as I recently moved and needed to reapply with my new address. Alright fine. I reapplied within the same day after getting off the phone. I was told I needed to provide the new lease agreement so I did. I waited a month with no answer. I called back and waited on the phone (waited 3 hours this time) to be told that the information isn't correct - it was missing a signature on the lease. Nobody had called to tell me this, but alright fine. I hung up and resubmitted it within ten minutes. Two more weeks went by so I called back again and waited another 2 hours on the phone to be told that the information had not been processed and that there was no need for me to call them to follow up as they will call me when the information is processed. I doubted that, but okay. I waited another 2 weeks before calling back (another 2 hours on the phone). The man on the phone told me that they had received the documents and he put me on hold to make sure that the information was correct. He confirmed that there were signatures and that everything was correct. He told me he would put a rush order on the card as it had now been 2 months since I applied. I was told someone would call me. Three weeks later I received a call from the very same man. He was now telling me that the documents he had confirmed 3 weeks prior did not exist and that they were still waiting for me to resubmit them from 2 months ago. He said, "If you're having trouble sending the documents we can try a different form of address verification". I cancelled the application then and there. I don't understand how a company that handles money can be so unorganized. Not to mention the wait times... 2-4 hours on the phone before speaking to someone is unacceptable. Going weeks/months without receiving a call back is unacceptable. I understand it's a pandemic, but at what point do covid wait times just become an excuse for terrible customer service management? Not to mention the call representatives clearly have no idea what's going on. I received contradicting information/advice every time I talked to someone. And then to turn around and blame me for not providing the information? Man... Get it together.
They promise if you apply for a PC MasterCard you’ll receive 250,000 optimum points. Received my first 50,000 then waited on the phone for 2 hours two more times wondering where the rest of the points are. They inform me there is no such promotion and 6 months later I’m still here without my points.
Please read the reviews before you apply for this card it’s the worst customer service. So I just paid off the remaining balance and I will be making the 2-hour call to them to cancel my card it’s not worth the headache or aggravation that comes with dealing with this company.
RUN! There are better companies out there.
Worst customer service ever... A lot of technical issues and so long wait time. If you have so many customer problems then hire more people.
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. What else will you get:
Worst customer service and worst bank ever!!! Calling 3 times to talk with someone waiting in total more than 8 hours and no help at all!
I'm just trying to cancel my deceased father's credit card and have spent a total of 7.5 hours on hold over the past 2 weeks to try to get a hold of a customer service representative. Absolutely insane and would never recommend it to anyone!
Had a fraudulent charge on the card, the card was not stolen.
Waited on the phone for over 3 hours before the issue was resolved.
Funny that when the new card came in, to get it operating only took 4 minutes.
This is unacceptable.
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
They made an error on my account (according to them) and I have been waiting for an hour and 30 minutes counting to talk to them so they can fix an error on their end. This error has caused me to be locked out of my online account so this is my only option.
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They don’t answer the phone, they charged me fees without letting me know and can’t talk to customer service until you have 2-3 hours of free time.
I had to go thru different departments to resolve the issue. I finally hung up after spending so much time on hold.
One of the worst and unprofessional services is provided by PC Mastercard.