Presidents Choice Financial MASTERCARD Consumer Reviews

Had a fraudulent charge on the card, the card was not stolen.
Waited on the phone for over 3 hours before the issue was resolved.
Funny that when the new card came in, to get it operating only took 4 minutes.
This is unacceptable.

They made an error on my account (according to them) and I have been waiting for an hour and 30 minutes counting to talk to them so they can fix an error on their end. This error has caused me to be locked out of my online account so this is my only option.

I had nothing owing and an excellent credit score and they cancelled my card and didn't tell me or warn me they were going to. It was embarrassing when I got my transaction declined. I waited over an hour on hold to find out why. The reason I hadn't used it in a year. Ah HELLO we're in a Pandemic where people don't really shop that much for a few reasons. If I want their card I have to apply again. NO THANKS!!!! They don't deserve my business.

Nobody is working in answering the phone lately, they don't hire workers. It is a horrible wait time for hours and hours. I am an old lady who does not know about computers. My card was stolen, so I lost many stressful hours trying to communicate with a person. Neither the have a person to answer the comments in the virtual assistance. What a lye the "new face of the pandemic" what about saving money in HIRING PEOPLE?

Poor customer service. Your wait time for a customer service representative will be 3 about hours. And you have to call again if the line reset your call, so you have to listen to their stupid music for another 2-3 hours…. And no answer!!!!

No one answered the phone for over 2 hours?
Even an online account doesn’t allow me to enter. Every time states wrong information or - an account not found.

This is one of the worst experiences I got, That is why I want to share it, so people can be careful with their choices.
I noticed some unauthorized transaction on my account so I decided to contact the customer service, to find the solution for that, and after a long waiting time with the annoying music, someone answered my call and I explained everything to him and they tried to transfer me to another department but unfortunately lost the line, and I noticed that I have to call again and go through the same process, anyway I did that and the story repeats itself three times every time they transfer me a loser line and do another call and that story went for more than 4 hours.
Finally, someone transferred me and I spoke to another person which was the rudest person ever I've ever dealt with and they told me that this is not a fraud and they can do nothing about it and when I decided to speak to the supervisor after a long waiting of time they got back to me and they said he's busy and he will call you back.
A week later pass and no one contacts me... No email, no phone call, and nothing, so I decided to call to cancel every service I have with Presidents Choice Financial MASTERCARD, and I don't recommend that company to anyone.

I've attempted to call PC Financial customer service at least 7 times and I've only been able to speak to a representative once for a short 3 minutes only to be told I need to be transferred to another representative to help me with a block. Each wait time was between 1hour - 3hours. Awful customer service. Avoid at all costs!

The customer service is poor, has to wait more than 1 hour to get an answer, the web site did not update the statement on time, as a result, have to pay interest which should avoid.

I waited 3.5 hours to report fraudulent charges on my account and to request a new card. If that wasn’t bad enough the representative on the other end of the phone was condescending and he wouldn’t answer my question why it takes 10 business days to get a new card. I don’t think it’s right that they send replacement cards using snail mail, needless to say, I’m pissed and not even sure that I will activate the card, it’s harder to get points now and God forbid you to need to call back and speak to someone. Extremely disgusted with this experience and their poor choice of employees, and please do not blame this on Covid.