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Presidents Choice Financial MASTERCARD Consumer Reviews

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(411 reviews)
Presidents Choice Financial MASTERCARD
1.6 out of 5 stars:
Customer service:
Value for Money:
Product Features experience:

Top positive trending topics ?

Agent/rep knowledge
12.5%
Agent/rep attitude
6.3%
Agent/rep availability
6.3%
Billing/payments
6.3%
Claim - denial
6.3%
Credit Limit
6.3%
Security & Fraud Detection
6.3%

Top negative trending topics ?

Agent/rep availability
50.0%
Agent/rep attitude
31.3%
Agent/rep knowledge
31.3%
Credit Limit
31.3%
Security & Fraud Detection
25.0%
Agent/rep callbacks
18.8%
Billing/payments
18.8%
Cancellation experience
18.8%
Account Changes
6.3%
Agent/rep language skills
6.3%
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Tags
Agent/rep attitude (2) Agent/rep availability (2) Agent/rep callbacks (2) Agent/rep knowledge (5) Application (4) Blocked Account (3) Cancellation experience (1) Cash back (1) Credit Limit (6) Interest rate (2) Mobile app experience (1) On-hold times/transfers (3) Online chat (2) Phone wait times (19) Renewal experience (1) Rewards (3) Rewards and Redemption (2) Security & Fraud Detection (8)
Review author
Consumer (1)
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Long waiting

by Cebu on Jun 6, 2022
2 out of 5 stars

I've been trying to get through to them for over 2 hours...
Their app doesn't let you remove authorized users.

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Review topics
Mobile app experience Phone wait times