Presidents Choice Financial MASTERCARD Consumer Reviews

The worst customer service I've ever experienced. I disputed a charge and submitted all supporting documentation - instead of a credit back to my card they processed a debit. So now I've paid for this twice and nobody seems to be able to reverse this.

I’ve had the most horrendous experience with PC financial credit cards. I’ve had the card for a few years and only wanted it for the points. The credit card gets you nowhere further with points although they promise the world.

Terrible experience #1:
Auto-payments from my primary account (different financial institution) had expired without me realizing it which meant I had missed 2 payments with my PC cc. Not one phone call, email, notification from PC Financial. I had randomly logged into credit karma and found out that I had missed the payments. That day, I had got a call from a third party to say that my account was going to collections. Not from PC financial. With no communication, they sent my account to collections. I have never missed a payment once prior to this.

Terrible Experience #2:

Once again, I signed into credit karma to see that my PC CC was under closed accounts. Upon spending 30 minutes waiting to speak with someone, apparently there was a request to close my account through a request to speak to a representative online. Never got a call. Never got a confirmation that my account had apparently been closed. Nothing. As I write this, I’m trying to put an offer in on a house and find out a huge amount of my credit amount had randomly been cancelled which can seriously mess with my pre-approval.

Just avoid this financial agency at all costs. It’s a true customer service nightmare.

More a headache the longer I have it. Every time I get an non native English speaker they tell me the charge is not fraudulent and send me to the dispute department. I did NOT make the charge! That is Fraud. After 8 phones calls I finally got an native English speaker in Disputes who fixed my problem, re issued me a new card and sent it back to fraud all done for them! and I got my $$ refunded

I have a dispute issue and same thing with non native speakers, they can NOT communicate, do not listen to what you say and do not do what they say. They claim my dispute is being cancelled due to inability to contact the seller, which is my problem. And told me they cant help me, do it yourself. Its obviously some kind of scam, as the minute I applied for a refund the agent when awol as well as my Credit Card company, whom is supposed to help me!

Terrible service!

I have no idea what I have done to this company. I have held this card for 1 year. I have paid more than the minimum payment on a $3000.00 limit card. Normally I pay $400 a month to the card. I have never missed a payment and never late. I paid off the card last week and this week I got a message - We make every effort to ensure that your President's Choice Financial® Mastercard® meets your needs. Due to your recent account history, we have decided that a lower credit limit would better suit your requirements at this time. Your credit limit has been lowered, effective immediately.

Your new credit limit is now $1,000.00

I don’t understand what I did?! I see others have expressed their frustration and disappointment about this card. I will be cancelling this card. $3000 was too low much less now $1000. I make $140,000 a year. I’m better off without a card like this.

Don’t even waste your time getting this card! It is a complete joke. Do not use this card before this company embarrasses you!

I have a PC financial Mastercard which I hardly use to make a purchase. I used it once at Costco due to no other options and forgot to pay. PC customer service never sent a reminder via emails or phone calls that your payment is due and sent directly to collections. I have been using other credit cards and never experienced such bad services. I am done and cancelling master card.

Worst customer service, cannot get a phone call answered for hours! New card mailed and never received.

I’m sorry I don’t appreciate being put on hold for 25 minutes and then getting locked out of my account I would 100% not recommend this card

I canceled my account on 2018 with full balance has been paid. After years I realized they left $1 on my account and ruin my 4 years of credit history.

Just recently got rid of my annual fee World Elite BMO card in favour of the no fee World Elite PC card.
I've been using credit cards for everything as we live quite remote and rely on online shopping. Also I need a "large" card because I need to travel for work alot and require features like the included car insurance.
The PC card arrived in the mail with no problem. The issues started when we tried linking our existing PC account to this card. It just simply would not work. Also many time I did not get points a PC store as the cashiers don't know how to run this cards to give you the points. (They need to swipe them twice apparently).
The worst part was, that my new PC card become compromised after about three weeks of using it. Someone, somehow spent $3,000 before this fraud was detected by myself. I've received a fraud detection text message from PC after the damage had occurred. PC opened a fraud case and most of the money has been refunded except one larger charge. It has been over ten days and I still haven't received a new replacement card yet. Once this fraud case has been resolved I will most likely cancel this card and return to an annual fee BMO or RBC Mastercard.