Presidents Choice Financial MASTERCARD Consumer Reviews

Customer service is worst than anyone on this planet. Call waiting time about 2-3 hours. Other banks' wait time is only a couple of minutes...

I spent over an hour on hold yesterday and an hour and a half again today with customer service for a blocked transaction and restricted access to my account online. Customer service is pleasant and helpful once you manage to speak with someone, but you are then transferred to security for another long hold time.

This is one of the worst experiences I got, That is why I want to share it, so people can be careful with their choices.
I noticed some unauthorized transaction on my account so I decided to contact the customer service, to find the solution for that, and after a long waiting time with the annoying music, someone answered my call and I explained everything to him and they tried to transfer me to another department but unfortunately lost the line, and I noticed that I have to call again and go through the same process, anyway I did that and the story repeats itself three times every time they transfer me a loser line and do another call and that story went for more than 4 hours.
Finally, someone transferred me and I spoke to another person which was the rudest person ever I've ever dealt with and they told me that this is not a fraud and they can do nothing about it and when I decided to speak to the supervisor after a long waiting of time they got back to me and they said he's busy and he will call you back.
A week later pass and no one contacts me... No email, no phone call, and nothing, so I decided to call to cancel every service I have with Presidents Choice Financial MASTERCARD, and I don't recommend that company to anyone.

I've attempted to call PC Financial customer service at least 7 times and I've only been able to speak to a representative once for a short 3 minutes only to be told I need to be transferred to another representative to help me with a block. Each wait time was between 1hour - 3hours. Awful customer service. Avoid at all costs!

The customer service is poor, has to wait more than 1 hour to get an answer, the web site did not update the statement on time, as a result, have to pay interest which should avoid.

Stay away from PC Financial MC. What a criminal organization. Same as a user below, I have good credit, and they lowered the credit limit on the card, and this made me seem maxed out. They are horrible to deal with. The points were not added about 3/4 of the time. Not worth it, and has made me not want to shop at any Loblaws stores.

The thief called PC Financial in March 2020 cancelled my credit card and asked to deliver a new card to his address. The bank issued a new card to a thief, who committed fraudulent transactions abroad for 3 months. The collectors started calling asking me to pay for the bill in July 2020. Since my card was cancelled, PC issued to me a new card. I wanted to close my profile and have no deal with this compromised bank, but they transferred all fraudulent transactions to this new card and keep sending me the bills to pay. The issue is not resolved until now, their agents don't work, I've been calling them all this time for over 6 months trying to set up this issue. To all cardholders: this bank is compromised, anyone can have access to your personal information and their agents will not protect you.

PC Mastercard will randomly hit your credit bureau without your consent and lower your credit score if you fall slightly below their expectations. My score fell a bit over the holidays from using a few cards. I went from 820 to 740, so without letting me know they lowered my limit and now my card instead of looking like it's just over half its limit now looks nearly maxed out. Now my credit score is dropping again because it looks like my card is nearly maxed out. Having a PC Mastercard hurts your score more than it helps. Other banks have stood by my side and understand that people do use their cards. I will stay with them. I have paid off my PC and still hold it in case Hell Freezes over, then I MAY use my card but only in an emergency.

I strongly suggest to think twice before applying for this credit card. I've got approved online, in 5 minutes and I did receive the card two weeks later. When I had called them to activate it, they've told me that the account was closed. When I asked them the reason why they provided me with some general reasons... none of them apply to either my score nor my profile (which is in excellent condition and I was never rejected for any type of request). Later, I had searched for reviews for this card/company and have discovered that overall they received very bad feedback. You might be tempted to apply for this card based on their 6-month offer @ 0.97% but you'll end up wasting your time or even worse.... having a bad experience with them afterwards... Read the reviews before making any decision.

When you say you will call the cardholder, do it don’t just say it! I only used my card twice after I activate it, but using it on another store my card was declined! Thought you can use it anywhere?! It’s been one week but nobody is phoning me regarding my issue. Sorry, but you really have poor customer service, waited also for over a month to process my application but on your website, it says 5 to 7 business days only. You need to fix your service I guess.