Presidents Choice Financial MASTERCARD Consumer Reviews

I was offered a vacation package that I saw in Mexico. I was stupid to believe all their lies. I realize this people are not honest, right away I call presidents choise to diapute the transaction. They told me because it was pending they cannot dispute it. So I waited. It was February when I signed a dispute form. But it seems like they are not doing any inventigation. I called many times and waitied for long call wait time. They said it takes 90 days to close this dispute. But it took till October. It took them 9 months and just to tell me I lost my dispute at the end. I will close all my accounts with this company. Their customer service is worst. They dont care about you, they didnt support my dispute even if I dont use any service of the merchant! And it took 9 long months for them to decide! Worst experience with this company. I will not deal with this people again!

I was charged $1400 on PC Mastercard for a service I never used. I disputed the transaction, PC said they would get back to me within 5 business days. I didn't hear anything until I called them a month later and they said no one had looked at the file, but that they would push the matter and someone would get back within 2 business days. I didn't hear back until I called another month later. They said, someone left us a voicemail on a friday afternoon and that we were instructed we had 2 days (over the weekend, while we were off the grid) to respond or the matter would be closed. We found a voicemail that was completely inaudible, which I assume is PC. We were told that they can't reopen to dispute and that the matter is closed. We made a formal complaint and again, we were told someone would get back within 2 days. It's been a month and I haven't heard a peep. After 15 years, we moved on to another provider, as we DO NOT TRUST PC WITH OUR MONEY!

I lost my card and reported it online. I made a few calls to follow up and it took forever to get a hold of someone just for you to get transferred again and wait forever. I haven't received the replacement and it's been a month now. I read all the comments here and they are pretty accurate. This PC Credit Card is a joke.

I used PC Financial MC for over 15 years until I lost my card and asked for a replacement over the phone. This was the first time I have ever called PC Financial and I was put on hold multiple times and every time they hung up on me or if I did reach a human, they would transfer me and then I would have to wait another 45 minutes. This is just ridiculous customer service to either hang up or transfer to another person. I think this one time I waited almost 3 hours. After reading all these reviews, I am glad I am not the only one who experienced this! After requesting a replacement card which I was told would come within 14 days, which it did not - I called them again after about 1.5 months and then they expedited a replacement card through courier but it had the same number as my lost credit card... Are they not supposed to change the number if my original card was lost to prevent fraudulent activities? This time I decided to try using their website to ask instead of waiting 3+ hours on the phone and they said they would send another replacement card with a different number. Again I waited another 1.5 months before FINALLY then sent me a brand new card.... so I was out of a credit card for almost 3 months!!!

I finally called PC Financial today to close my MC account. AGAIN I was put on hold for another 45 minutes waiting for someone to pick up and when they did, I got someone who kept repeating herself over and over again, "Hello, this is M_____, how can I help you?" x3 and I kept telling her (politely and calmly) that I would like to close my account. She blatantly ignored me and repeated her name again and again. She sounded really annoyed and said "HELLO??!!! If I don't hear you, I will hang up in three seconds." And of course... they are notorious for hanging up on customers and so she did! I was calling from a landline and I was using it earlier on another phone call so I know my phone was working and I do not have a mute option so I knew she could hear me but she chose not to. I don't really understand this company and the shame of hiring someone like this person who picked up my call.

I ended up calling again and waited almost an hour this time and then finally managed to get a person to pick up. This time the agent seemed happier to help. I'm just crossing my fingers that they did close my account!!!

I cancelled a card after the owner died and 8 months later I have not been given the credit owed to his estate. Four times they asked to see the death certificate and four times - nothing. SHAME on you.

When you say you will call the cardholder, do it don’t just say it! I only used my card twice after I activate it, but using it on another store my card was declined! Thought you can use it anywhere?! It’s been one week but nobody is phoning me regarding my issue. Sorry, but you really have poor customer service, waited also for over a month to process my application but on your website, it says 5 to 7 business days only. You need to fix your service I guess.

When I signed up for this card I selected that I want the payment to come from my checking account, not my savings account. But they started to take it out of my savings anyways and then blamed me that I filled out the form wrong and told me to resubmit it. So I did, correctly (again), and they still took it out of the wrong account anyways. After 3 calls over the next 3 months, they continued to assure me the problem would be fixed, and they continued to take the money from the wrong account. Always making me feel like I've made a mistake or misunderstood something. It blows my mind how after months they cannot fix such a simple issue. I do not recommend this card to anyone.