Presidents Choice Financial MASTERCARD Consumer Reviews

PC Financial randomly just shut down my account. No explanation or anything. I had never been late on payments etc. I spent hours on hold and days of emails before a response from the company.

My Nov 25, 2021 statement covered Oct 26 to Nov 25, 2021. It has a balance owing $7,629.64. Nov 25, 2021 statement has payment due date Dec 16, 2021. I made payments $5,512 from Dec 08 to Dec13, 2021. My Nov 25 statement has balance leftover $2,117.64 ($7,629.64 - $5,512). I got charged $224.46 interest on Dec 23, 2021, for Nov 25 statement balance. My annual interest rate on purchase is 20.97%. All my interest is for purchase only. I contacted customer service and talked to Supervisor. Supervisor informed system does all calculations. Not happy with the system calculation. Never taking PC master card again.

Soon as this card expires I'm done!
You can't even talk to an alive person anyone...
So I set up a chat - no response.

Twice now I have had to call and inquire why I am being charged interest on credit card statements when the bill is paid on time (full balance). It actually happened on 3 statements. I didn't catch the first one (it was $6) but the second one was for $101, so I began to carefully check bank statements. Then recently, so 6 months after the first one I caught, it happened again. They reverse them but a ridiculous process to speak to someone and ZERO explanation as to how this happened!!! They don't even question you they just say they will reverse it. Suspect, to say the least. I used to love this card but I think this time I will be cancelling it for good, after 20 years.

Telephone wait times are always unreasonable. I had my card stolen and though I was able to report it stolen and have it cancelled relatively quickly online I waited over 2 hours by phone to report fraudulent charges. As I couldn't always wait over 2 hours each time this had to happen three times. As I'd reported illegal charges my online account was frozen and I had to call in to have it unlocked. Again, 2-hour phone waits. I could not activate the new card as I was locked out of my online account and after waiting 2 hours 20 minutes the call service operator had to refer me to the fraud security department. I said I would not wait another 2 hours on hold and I was assured this would not happen. After a further 30 minutes on hold and no answer, I hung up, emailed requesting a paper copy of my account be mailed and to close my account. I cut up the never-activated card and see no use for this product.

You will literally wait on hold for Hours to talk to someone.
I've tried to resolve some issues over the past couple of weeks. 48 minutes the first call was on hold.
An hour and 20 minutes the second time
And the third time was an hour and 40+ minutes
Just terrible.
Stear clear if these guys.

Good luck if you ever need customer service. There is none. They won't pick up!

Waited 1.5 hours for the support online only to be told to transfer to PC Optimum. PC Optimum support then sent me back to PC Financial for another 1.5 hours wait for the call. Then the support cannot understand English properly and told me she had a problem with her system!
This is horrendous and absolutely unacceptable!

The wait times to speak to someone have become ridiculous with PC Financial MasterCard. A 45-minute wait to speak to someone is not very professional. I'm very disappointed that, despite many requests to improve this, nothing changes and our concerns fall on deaf ears. After many years of being a valued customer, this will be the end of our relationship.

I am already 1 hour and 5 minutes on hold to report a lost card. This is absolutely unacceptable.