Presidents Choice Financial MASTERCARD Consumer Reviews

The wait times are horrible with over an hour plus every time They are too cheap to get more staff. Goodbye. I am getting another card and destroying this card.

Seems like a big scam to get your 100,000 points promised I have been waiting since the end of January after they could finally get my card mailed to me. Now they are changing the rules and say I have to have a LOBLAWS purchase on my card and wait 4 to 6 weeks... such a run around that I should just cancel the card but I want those points. And I have missed out on extra point days for shoppers at least 3x now.
SO FRUSTRATING!!!
And when you call to inquire I am on hold for a minimum of 1 hour to find out they have closed the case and have to reopen it... Such nonsense... Doesn't anyone have pride in their jobs and do their jobs right anymore?

I rarely post any review or feedback on a product but I felt compelled to share my experience with PC Mastercard after 1 year.
My credit score has always been over 800. I have never missed a payment or kept a balance over 10%. I’ve spent $20k but always paid at least 90% of the balance by the due date! In short, my account is in excellent standing.
Now I just paid off the small balance that I had and as thank you they just lowered my limit from $4,500 to $1,000 with no warnings, no email, nothing! Trying calling customer service and was on hold for 2 hours and I gave up!
Absolutely disgusted by this company!
I’m cancelling my card! Stay away from them!

When transactions are downloaded for quicken and you attempt to reconcile the account, the outstanding balance (the amount you owe) shows up as a positive figure.
The outstanding balance in quicken is of course a negative number so the account does not reconcile. When I called customer service I was informed that PC Financial Mastercard does not support downloads to Quicken despite the fact that there is a link "Export to Quicken" on their website.
This does not happen with any other financial institution with which I have dealings.

I waited over an hour. I give up. I guess they are not making enough money to hire people to answer their phones...

Beware of signing up with this company if you expect you will ever require customer service... they have none!!! They spontaneously lowered my credit limit for no reason, and when I called them I waited on hold for about two hours at which point they hang up on me. You can't get ahold of them online either!!! Worst customer service from a company that I've ever had!!!

The first two times I had called I had waited 45minutes each and when being transferred it hung up each time. The third time I called I was waiting for 2 hours and spoke with Mitch.
The waiting time is absolutely ridiculous and in the end, I wasn’t even helped with why I was calling. A waste of my whole morning.

Waited well over an hour to speak with someone. Completely Unacceptable!
What happened to customer service?
I'm looking for another credit card. Don't waste your time with PC Mastercard.

No definitive answers when asking questions, getting shuffled around on hold repeatedly.
Not to mention they were rude when I tried telling them how frustrated I was.

Crazy wait times - waited 2 hours and gave up.
Hire a new customer service team!!!
Having one part-time employee working 2 hours each day is not working out for you or your customers!!!