Presidents Choice Financial MASTERCARD Consumer Reviews

Trying to get a call in because my replacement card was sent to the wrong address. I fixed this through the automated system but I wanted to ensure that I received my new card before my current one expired. WAITED FOR HOUR AND A HALF no answer on their lost/stolen card line. Had to give up because... you know I have a life to lead.

I've spent a month trying to get someone to get in touch with me unsuccessfully. Avoid this product. They used to be so much better but now their customer service is absolutely terrible. I never used to have an issue with their service but now it takes 2 hours to get through to someone on the phone and then that person doesn't have any authority to actually do anything and your issue will need to be "escalated" and will go on and on forever without being addressed. I've been a customer for 20 years but am jumping to another rewards program because of the poor customer service I have experienced.

Absolutely the worst customer service I have ever experienced. If you call their customer service you will be holding for hours, and I am not exaggerating. When you finally do get through you will be talking to someone in a 3rd world country that you not only can barely understand but are totally inept and have no idea what they are doing. Stay away from this company. You have been warned!

Waiting time to answer a client is more than 30 minutes… somebody answer and he will transfer you to another line and another 15 minutes.
Why not send me an email on how to resolve the problem rather than saying contact the number on my log-in page.
This is poor customer service...

I always pay off my minimum due ON TIME and always get charged more interest than the minimum payment. ??? Does that make any sense? If the minimum due is $25 (for example), I end up getting charged interest of $30. SO BASICALLY MY BALANCE OWED IS NOT DECREASING, IT'S JUST PILING UP EVEN IF I HAD NOT USED MY CARD IN MONTHS. Bunch of greedy frauds. Even when I paid off my entire balance I got charged interest again which put me into balanced owed AGAIN. Wait time for customer service is at least 45 mins. CANCELLING AND NEVER RETURNING.

2 hours 17 min on hold. The supervisor never called me back, the manager never called back. I have been a customer since day one with all my purchases on this card, paid off every month and all I wanted was an address change. They insisted on up-to-date financial info from me and I asked why but all they could offer me was they didn’t have it and if I didn’t give it to them my account would be flagged and put on hold…. at any time. So I said my info is the same and don’t change my address. It was the worst customer care experience... There is no recourse. What if I was retired with a lower income?
I am shocked. What ever happened to customer loyalty.

I signed up for this card after being approached by one of their representatives at No Frills.
When I got the card, it was next to impossible to activate it online, so I called customer service. In all, I was on hold for almost 3 hours spread over as many days before I managed to get someone.
I found their website user-unfriendly. You can't even change your user name without getting someone on the phone, which is very difficult.
After reading these comments, I decided to close the account. Activating a credit card and getting a CSR on the phone should be seamless, but definitely wasn't.
Avoid this card, it's too much trouble.

Absolutely unreal!!! Over the past week, I've spent HOURS on hold to report a lost credit card!!! Right now, I'm at 1 hour 16 minutes and counting!!! Plus, I'm unable to resolve the issue online!!! I'm sure it can't get any worse than this for customer service!

The points are great and rack up fast and make it hard to cancel this card.
If you need to speak to someone, be prepared to wait. I waited over an hour three times and had to hang up. Responses through the portal can take over a month IF they respond at all and they make so many errors in their response and you end up having to start again. I got through the line only once and the connection was poor, the person didn't understand and put me on hold for over an hour twice. I cannot understand how such a big retail name such as PC would put up with this - it puts their name in a very unflattering light. I guess they are too big to care.

I am presently on hold. I have been on hold 4 times this week for over an hour each. They do not answer their phones regardless of time of day. They do not offer call backs. Their online help takes two days to respond and asks you to call in. I have never experienced customer service this poor in my life.