Presidents Choice Financial MASTERCARD Consumer Reviews

I had a PC Financial credit card for several years, and in 2020, they suspended my card for maintaining a balance for too long. Not for being overlimit, not for not making payments; simply for maintaining a balance, in spite of always keeping it under the limit and paying at least my minimum every month (often more than that). I contacted them about this and the agent claimed that this was a rule and that I'd been notified. I had not. There was no letter on record and nothing on any of my previous statements warning about this action being taken. In spite of this they refused to remove the suspension and just offered that if I made a larger payment, they could consider unsuspending. I immediately made a larger payment (IIRC about 1/4 of the balance), and they told me that wasn't enough, and that they would now unsuspend my account when the balance was paid. So in April, I paid down the remaining balance, and have maintained a zero balance since then as I intended to buy tickets with PC Travel this fall. Fast forward to today, and I attempted to buy the tickets. Turns out my card still wasn't working. I called them to enquire, and they now said that my card was marked for purging due to being unused for too long. I asked them why this was because it wasn't set to expire until July 2021, and they said that they reserve the right to purge accounts, not in use. I asked them to reconsider, under the circumstances, and given the runaround, they'd given me, but they would not. My only option would be to wait for the card to be purged and then reapply for a new card. No thank you! Stay away from PC Financial Mastercard.

I've had this card for a little while now and for the most part, try to avoid using it because of how awful their customer service is and how predatory they are. Unfortunately, when I stopped using it I accidentally left a balance of 0.06 cents on it - yes you read that right, six whole cents. When that balance interest wasn't paid they reduced my credit limit and hit my score. I called them to try and reason with what was clearly an oversight and I might as well have talked to a brick wall. Avoid at all costs!

I am still on hold while I type this. Have been on hold for one hour and fifty minutes. It said only ten people ahead of me at the start of the call and yet I am still here. What everyone is saying is accurate. Their fees are really high. I always pay in full but if I miss by even two days it's a massive amount in interest. We even tried auto deposit and they made it difficult to sort. I am basically on hold to cancel the card but cannot even do that! Absolute awful. I have tried to call many times. They need to fire their staff!

I got this card for my daughter, so she wasn't always borrowing mine to order things online. My daughter was not working because of the COVID stuff so I have been making her payments, every 2 weeks I put money on her card, I got this months statement saying I didn't pay enough last month, so the card was suspended and the credit limit lowered, when I phoned to find out what was going on they told me I didn't make the full payment for the month before, and then they told me they had taken the payment I made on July 9th and applied it to June's bill, so it looks like I didn't pay my bill on time when I complain I was informed that they can apply the money to whichever month they want to and the only way to avoid this is to make 1 monthly payment on the 15th of every month...

I noticed on my statement that someone else was using my card everyday for skip the dishes. I called the card company. I was put on hold. When I did get a recording saying 16 people were ahead of me. No option for a call back. Not only that if it is over 30 days they won't help you.
The insurance is the same as the amount I spent. A nightmare.

I went over my limit and my card got suspended, so I paid everything off. I tried to close my account and they wouldn't let me because I still have optimum points. Now I call during COVID to ask why my card isn't working, and they tell me it is suspended without being able to give a reason why. Manager on the phone was really sketchy and their overall business is unprofessional

Well, this financial company does not care about you just you spending money on that card and owing them for life. The interest rate keeps going up no way to disagree. The only way is to pay off the balance in full not everyone can do that. I signed a contract with 19.99% and now 39.95%!!! My other accounts have offered me lower and lower rates due to good standing. The one time I was out a job they refused to help me even though I got that insurance but nope. They charged me a hefty fee for not being able to pay and right to collections even though I said I just started a new job and will pay up the first payday. They ruined my credit for 5 years. Other companies said no problem took the extra bit on top of my minimums six months back and threw it on divided into two months of payments to keep me going ok. Be careful with these supermarket credit cards they all seem to just be a very clever scam or fraud if you will of consumers. And they will get away with it. The account is closed has not been used in 5 years. Putting $300 a month down on a $60 min payment. 2 months ago balance was at $2486.24 this month suddenly $3220.46 and all because that ridiculous interest rate kicked in. I glad I have the money today to actually pay this off and be done with them.

We were so happy to get our PC card. We were excited to collect points but our experience has been absolutely terrible. Within the first day of use, one of our transactions got flagged. The account on hold as it was considered a large purchase on a newer account. Fast forward three days later, and five phone calls. They tell us someone will call to authenticate us within 24 hours. When we call back, we get the same message. We call every morning and yet it is the same story. Nobody can serve french speaking people and while both my partner and I called to confirm our identity, that doesn't seem to be enough. We were jumping through hoops to use their credit card. There are way better companies out there and they will let you use the services you signed up for. STAY AWAY!

I just got my card, activated it, as well as my husband, was at the grocery store with ONLY this card in hand, and it was declined. An 8k credit limit, brand new card, never used, and it was declined. Called while at the store, only to be told it wasn't active. Sent me through the automated system to activate, and tried the card again. Declined. Left the store with no groceries, horrified, embarrassed, and angry. Got home to call again, only to be told yet again it wasn't active. Activated a 3rd time, only to be declined AGAIN. Both cards. Finally, tried one more time, my card was declined, the husband was able to cash advance $20. Decided to go to a different store for a few groceries, only to yet again have BOTH cards decline. Tried the bank again, still, both declined. It's useless. I have never had an issue like this with any cards, and I am shocked you're still even in business.

I have been paying for PC protection for a few years I am self-employed so I call up because there is no work to get my payments made to find out that they do not cover self-employed. So I get a job get laid off after 5 months call up to get payments made still not able to get it you have to qualify for it but not enough weeks to qualify. So again can't get it.