Presidents Choice Financial MASTERCARD Consumer Reviews

This has to be the stupidest change I've ever experienced with regards to a bank website! They made a change to the site, didn't tell their customers, made it so existing usernames and passwords didn't work anymore, stopped sending out account alerts that had been previously set up, then locked me out of the account when I couldn't figure out why my password wasn't working! I called, spoke to a lovely young girl, who was obviously not directly responsible, but she couldn't figure out what was wrong either... so now I've closed my account, and will be looking for a new credit card company.

I had applied for this card. They asked for my photo id and I sent them. After a few weeks, I received the letter where they asked me again to send my photo id...

I thought I'd give PC Mastercard a chance. I like to check my account every once in a while to see how much I spent, when I need to pay off the card, etc. I do this often so that I can stay within my budget and plan ahead financially since I'm a broke uni student but have a card in an attempt to build good credit for the future. I don't have a bank account with them, so I can't use an app to check my balance which is why I have to do it on a browser online. No big deal until they launched their new website. To be honest, it looks nice, I love the layout. It asks me to verify my account, so I did and added my devices as trusted ones so I don't have to verify again. Here's the problem... every single time I try to log in, it makes me verify with my credit card number even though I already verified with that device in the past. Being a young adult, I mostly use cash or pay with a tap on my phone. I don't always have my card with me, which sucks when I want to log in. They don't even allow you to verify with a text/email code or anything else. Then what was the point of asking me to create security questions when I can't even use them to log in??? Customer service doesn't help much either. When I log in (inputting my credit card number, expiry, ccv, etc.), they gave me the option of getting notifications. For example, I can set a budget and it will send me a text when I go over it. I thought "excellent, it's a garbage website but at least I won't really have to log in as often if it will just notify how much I'm spending". BUT along with the website, this function is also garbage as in it doesn't even work. I am very disappointed and will switch companies once I pay this off next month.

I got a President's choice card around 2 weeks ago on December 21, 2018, with a balance of $4,000. I made a few purchases over the week and set up my alert to inform me every time a purchase is made as well stating current balance. I made a purchase and I receiving alerts stating how much my purchase was and that my current balance is $4. So, I thought it was a mistake. I called the President's choice and they told me they don't know why my balance was altered. Maybe it's due to credit score that they have an automatic system that randomly pulls your credit score and change your credit limit. I went on to explain but I just received the card not even a week now and I don't understand why they would be pulling my credit that often and that will drop my credit score and no one else went on my credit except for them. So how much of a change could it be within a week from when they gave me a limit they were definitely not helpful in answering my questions. So I just made my statement but I've never come across a credit that checks your credit every week or every other week they need a better system and if I knew that's it was like this I would never apply for their card because now my credit utilization is garbage now! Because they change my credit limit to whatever money I have spent so it looks like I just maxed out the card they need someone else to manage their credit card company because they obviously don't know what they're doing! I am very disappointed because I was looking forward to making a lot of points with this company my favourite stores are owned by PC.

I am using this card since ten years and I haven't any problem when I am using the website. But nowadays the new website is total garbage. All the time sends me a security code. This is totally ridiculous. I am going to use another company card, which is so much easier.

PC Financial clearly has no clue what they're doing. I was approved with a limit 4X higher than my next highest card, yet they put me through a secondary review when I tried to activate the card. I spoke with 6 different people in their risk services department, and each one gave me a different method of verifying myself for the secondary review. After 3 visits to a PC Financial pavilion and hours on the phone, I realized the card wasn't worth the hassle and cancelled. Compared to my experience with American Express and many other companies, PC's customer service doesn't even come close. The perks of the card are minimal considering you can earn PC Optimum points on their own, and many other cards offer more valuable points on grocery store/pharmacy/gas spend.

Do not expect them to stop payments to dishonest merchants! There is a huge problem with fly-by-night scammers charging accounts for outrageous ongoing charges when people sign-up for FREE products online. I did accept a FREE-TRIAL offer from one of these scammers and had to provide CC info for small delivery charges...NEVER DO THIS! I never received anything from them and when I saw charges on PC Mastercard for over $100, I immediately started a DISPUTE with PC thru their online website. Didn't hear back from PC for weeks, so I called to see what was happening. Lonnnggg story short...spoke to PC twice for over an hour and bottom-line is that they not only would NOT back-charge the scammer co. but would NOT guarantee that any other FUTURE on-going charges would not be accepted by them !!! They actually are stating that they will honour any ongoing charges to my account whether I agreed to them or not. They have no interest in saving their customers from completely dishonest merchants who now have a complete blank-cheque to charge you for hundreds/thousands of your dollars for non-existent deliveries. The cust-service MANAGER actually had the attitude that because I had given my CC info to this co. that I had given them the authority to continue to charge it whenever they felt like it!!! ARE THEY KIDDING ME??? Also, their NEW website ( started Nov 15 approx.) is a complete mess with the inability to even sign-in to it. I really still cannot believe that they will continue to accept charges to your account even after disputes/phone calls are issued with them from customers. BEWARE OF THIS COMPANIES CREDIT-CARDS AND CONTINUE TO STUDY EVERY CHARGE/STATEMENT YOU RECEIVE FROM PC... you have been warned!

THE worst card ever! I have asked them three times to close my account and I have been receiving monthly fees since then! Every time, I have to call them and tell them that I do not have an account! Irresponsible money-thirsty people!

Froze card on Black Friday purchase, which is what I ordered the card for, to earn points back. No phone call or mention that card was declined, lost most of my online orders due to Black Friday/Cyber Monday deals were gone by the time I was sent the email. I call customer services and they are surprised I didn't get a call, say it was a security breach yet no explanation how and the only way to release it was to pay $800 onto the card asap. So, lost on cashback and no apology or service, or option to verify on the phone even though I could match all info on application. Apparently, online retailers are stating they have been getting a lot of complaints about this this weekend from PC Financial MasterCard holders, where accounts are suddenly frozen. Totally out of order, and cancelling the cards...not worth it.

President's Choice Financial hit my credit score, hard. My consistent nearly 800 score for years was dropped to below 725. Why? Because their service is automated and they have 0 personnel working on maintaining customer satisfaction and happiness. At the beginning of this year, I opened the Credit Card account, 2018. I put hundreds of dollars of grocery, gas and additional purchases on the card every month. Every month, I completely paid off the card. Come September, I missed a payment. It slipped my mind. My fault? 100%. Could I pay off the card completely at that time? Absolutely. Come due date next month, I received a call from their collections department. Yes, collections. They said my account was flagged, I could no longer use the card, the credit amount available was reduced and a minimum payment was demanded. The individual on the phone was cold, impersonal, and rude. They were difficult to understand and were the opposite of helpful. I looked back through my e-mails, not one single e-mail reaching out about a missed payment, or even a payment coming up! However, I had plenty e-mails from "President's Choice Financial" screaming about "Points this, offers that, don't miss this chance of this!". Not one text message, not ONE phone call. No message through the application on my phone, nothing on the online account, Nothing. No contact. Rather than give a simple phone call, anything, they made 0 effort to contact me in regards to my account status. I called twice with the complaint and asked that the report and hit on my credit score be corrected and reversed. Their incompetence of being automated and impersonal has significantly affected me. Over a few hundred dollars. Not thousands, a FEW hundred. Telling them that I'd NEVER shop at any President's Choice related stores again, lifelong, including Shopper's Drugmart, didn't mean anything. They would rather sit there, attack my credit rating, than continue to receive hundreds of dollar's every month for, well, I'm in my mid 20's. Telling them that I was appalled with them and that had never had any issues with my other credit card companies, including a card I've had for nearly 8 years, it did not matter to them. Also, said that I had no problem going online and telling everyone, all my friends and family that do shop at their stores about my experience if it wasn't corrected. Since they felt so passionate about affecting my future, I thought it would be appropriate to do the same. To this, they still did nothing. I hinted that a family member of mine, who runs a business that I know applies 10's of thousands of dollars a month onto their company President's Choice Credit card, would likely be calling them (which was the absolute truth and has occurred, she is cancelling the account), they said there is nothing they can do. I am going back to school, and I was about to apply for a student loan. This hit is significant and unfair. I have 2 other credit cards, and open line of credit and have denied credit extensions. I had a great score, until this cold and pathetic excuse of a company hurt me, and gave 0 care about it. I have paid off the card completely and am currently in a dispute claim with a credit bureau. It is recommended I do not apply for the loan for at least 30 days now. We shall see what happens. It frustrates me so much, seeing all my other accounts in "Good, ongoing" standing, with no reports of missed or late payments, all of my diligent and hard work, and 8 months in with President's Choice, they are the only outstanding company I do not have good status with. I will continue to fight and boast until they do something because it just doesn't make sense. Be careful, do not open an account with this Credit Company.