Presidents Choice Financial MASTERCARD Consumer Reviews

Changed and updated address. They sent me mail late and charged interest. They admitted it wasn't my fault as I recorded them. Refused to refund money. Couldn't cancel the card as I owe them 1.00 dollar. Pathetic company and pathetic customer service. I stopped buying any of their products and will never use them again.

I have this card for 1.5 years now and no trouble paying them. I started with $2000 credit limits in 2017 and pay them always on time and above minimum payment every month. Then in April 2018, my limit decreases to $1600. When I called, I was told that I was overlimit for the past 3 months (due to interset $30 over the limit), ok fine, so I started paying $500 every month from April, May and this month June. When I checked my account online today, my credit limit decreases again to $1100 as I called today and spoke to the customer rep, she says, they like the way I pay and I am always on time no past due but the reason for the decrease was based on my entire credit scores which she says affected my credit limit to decrease. She suggested contacting Equifax or trans union for credit scoring. I told her I am registered to both credit bureau with alert to credit decrease on my score and so far my score is good (700) and I also told her that I just go credit increase from option Canadian from $500 to $2500 also this month, so I don’t possibly believe it got something to do with my credit score. How do you base your credit decrease when the client is actually paying good and no past due amount? By decreasing credit limit twice within the 2 months, You are actually hurting your client’s credit scoring regardless telling your client, there is wrong the way they pay but lowering their limits with different reason won’t help in building better credit review. I’m planning to close this PC financial Mastercard account, keeping it may ruin my credit more than building it better. Who knows, maybe next month they have a different reason when they decided to decrease my limit to $500. Might as well close it

It is the only credit card I have used where I cannot access my OVERPAID credit card and have to wait 3-4 business days to speak to someone in security about how to unlock my account. Customer Service agents are patronizing about how they "know how frustrating this must be" and that someone will call me in 3-4 business days instead of solving the problem while my overpaid account is locked and their excuse is that I cannot remember how I set up my account to begin with. Unbelievable. An hour wait to have nothing resolved and my overpaid account still locked. If I could, I would rate it 0 stars.

Wow, I have a number of credit cards. The one I definitely would not recommend would be any Presidents Choice card. They will give you credit limit increases and then take them away the next month. This has happened to me twice. Also, online statements only go back 24 months where most credit card companies go back seven years. I had to pay $10 per statement to get the ones I couldn’t print out. And then they told me it would take 5 to 10 business days. It only took me 3 days to get the right person on the phone to get them printed off in the first place. I normally don’t make posts like this but this company is out to lunch

They do not help their customer if they have problems with chargeback. They are on the company's side, not their customer's. I'm cancelling their card. I would rather use my visa. They charge my account interest charges without my knowledge. Terrible customer service.

This company is an absolute DISGRACE to their best long- term customers! The supervisors are horrendous also! I should be reimbursed for the time I just wasted on Valentine’s Day no less!

The credit card is free and you redeem PC points. However, (1) Loblaws PC products are way more expensive than other stores. (2) I had their credit card ($1000) opened in 2009 and closed in 2013 with a zero balance. I never used it for big amounts, but I had some issues with the billing (didn't recognized a charge on my bill) and was late paying for 3 months. Paid it in full when I was tired talking to customer service with no follow up on the issue and closed the account. Now I have a perfect credit history except for that, I didn't even knew my credit was affected until I tried to get approval for a mortgage in 2017!!!