Presidents Choice Financial MASTERCARD Consumer Reviews

I had a PC Financial card for almost three years and used it and paid in full every two weeks. Went to use my card and it was declined. Thought it was the credit machine, tried at a different store and still the same. Called customer service and my card was cancelled due to it being compromised. Now, this supposed compromise happened in July and here we are in September, no phone call to tell me and if it was compromised, why would it not being cancelled then and not 2 1/2 months after. Was told a new card was sent which I didn’t receive, but I sure get a lot of calls to increase my credit limit! Cancelled the card immediately, not worth the 10 dollars a month towards groceries

I activated my card this morning. My experience of talking to their customer service agents on the phone was already very unpleasant. I had to speak to 4 different agents in order to get somewhat clarified information. 3 of them were far from being pleasant. I do not have high expectation, as I know it is not an easy job. However, they are very impatient to explain and clarify how their reward system works. Contradictory info was provided.

Customers service is the worst and, honestly, for the amount of money they approve you is not worth it. Go with Walmart rewards Mastercard.

Got approached in the store by a lovely lady. Took all my info and she told me I would be contacted. The contact turned into an interrogation worse than homeland security. Got told I needed proof of existence when the lady took all my vital info in the store, in the end, had to abandon the application - all this just to earn points. Complete intrusion and not great customer service. I had to wait on hold for a while, they claimed system issues.

I got my card and started using it. They put a hold on it until I proved who I was and then I had to pay 700 to be able to use it again. My minimum payment was only 50 to which I paid on time. I only used 1000 ish on the card and they want me to pay 700 to use it??? I gave them all the documents they asked for and still a month later they never even looked at it. Now they are looking at it because I called them. This could take days or weeks who knows. I asked them to take off the hold, I mean I’ve proved who I am and I am making my payments, so what’s the problem?? Well, they want me to still pay 700 or the hold stays on the card. Ridiculous!!! I have other card and never had a problem, but these guys don’t care. Don’t get this card! What a joke!!!

The only reason they get 1 star is because they answer the calls and I can't give a "0". They increase your limit happily and then cancel the card without warning even if your payments are current. Awful company. I feel like they cancelled me because I racked up $2000 in PC points and cashed out for prepaid Visa cards. This is the only explanation I can give for their behaviour. Be careful about getting things for free. Like points...they don't like to give things away...

Changed and updated address. They sent me mail late and charged interest. They admitted it wasn't my fault as I recorded them. Refused to refund money. Couldn't cancel the card as I owe them 1.00 dollar. Pathetic company and pathetic customer service. I stopped buying any of their products and will never use them again.

I have this card for 1.5 years now and no trouble paying them. I started with $2000 credit limits in 2017 and pay them always on time and above minimum payment every month. Then in April 2018, my limit decreases to $1600. When I called, I was told that I was overlimit for the past 3 months (due to interset $30 over the limit), ok fine, so I started paying $500 every month from April, May and this month June. When I checked my account online today, my credit limit decreases again to $1100 as I called today and spoke to the customer rep, she says, they like the way I pay and I am always on time no past due but the reason for the decrease was based on my entire credit scores which she says affected my credit limit to decrease. She suggested contacting Equifax or trans union for credit scoring. I told her I am registered to both credit bureau with alert to credit decrease on my score and so far my score is good (700) and I also told her that I just go credit increase from option Canadian from $500 to $2500 also this month, so I don’t possibly believe it got something to do with my credit score. How do you base your credit decrease when the client is actually paying good and no past due amount? By decreasing credit limit twice within the 2 months, You are actually hurting your client’s credit scoring regardless telling your client, there is wrong the way they pay but lowering their limits with different reason won’t help in building better credit review. I’m planning to close this PC financial Mastercard account, keeping it may ruin my credit more than building it better. Who knows, maybe next month they have a different reason when they decided to decrease my limit to $500. Might as well close it

It is the only credit card I have used where I cannot access my OVERPAID credit card and have to wait 3-4 business days to speak to someone in security about how to unlock my account. Customer Service agents are patronizing about how they "know how frustrating this must be" and that someone will call me in 3-4 business days instead of solving the problem while my overpaid account is locked and their excuse is that I cannot remember how I set up my account to begin with. Unbelievable. An hour wait to have nothing resolved and my overpaid account still locked. If I could, I would rate it 0 stars.

Wow, I have a number of credit cards. The one I definitely would not recommend would be any Presidents Choice card. They will give you credit limit increases and then take them away the next month. This has happened to me twice. Also, online statements only go back 24 months where most credit card companies go back seven years. I had to pay $10 per statement to get the ones I couldn’t print out. And then they told me it would take 5 to 10 business days. It only took me 3 days to get the right person on the phone to get them printed off in the first place. I normally don’t make posts like this but this company is out to lunch