Presidents Choice Financial MASTERCARD Consumer Reviews

- Horrible wait times
- customer service hangs up for no reason
- takes forever to get something done
- DELETED 30,000 POINTS FROM MY ACCOUNT & NEVER COMPENSATED ME

Don’t get this card.
I called in to authorize a purchase after it was declined. Fail #1I tried again and it locked my account for fraudulent activity. Fail #2
Tried calling in for the ENTIRE WEEK. Took an hour to finally reach a customer service representative who said the fraud team will look into it. Fail #3
It’s been more than 3 weeks, I hear nothing from them. Try to call their customer service but of course, the wait times are an hour long no matter when you call. Haven’t been able to use my card for more than 4 weeks now.
Their fraud team is terrible, their customer service terrible, and their system can’t even authorize a purchase I called in to authorize. Embarrassment. Go with literally any other bank...

Tried several times to get through to the fraud department based on an alert and my card and it is blocked. The wait times were ridiculous even as I tried to multi-task and do other things so that I lessened the frustration. Absolutely awful. I will be paying off the card this month and cancelling and moving to another provider. There is no benefit that I can see in having this card. It is a headache with very little reward.
What adds insult to injury is hearing "thanks for waiting, your call is important to us" in some vague hope that you might be fooled by this standard falsehood comment.
It blatantly isn't important to you, or you would answer the call and not leave the customer who pays for the privilege of using the card hanging on the phone perhaps hoping that they will get so bored they will hang up.
If you do some internal call center analytics you will soon see that this is your major pain point and it is pretty clear that your customers will leave and go elsewhere.

I wish I never got this card! I should’ve read warning signs on the reviews! Wait times over the phone range from 1-2 hours! Ridiculous. At this point, I’m just so frustrated with this company that I closed my account. I paid off all the balance due months ago, and for some reason, I am still getting interest charges even after the account has been closed! Be careful! This card is not worth the hassle!

Impossible to reach someone at customer support. I have spent hours over the last couple weeks trying to reach a person. Still on hold currently at 47 minutes.

After 4 days of having my MasterCard, I made a $208 charge and received a text to validate the charge. I sent "Valid" as requested and the response I received said to call a 1-800 number. I was on hold for 75 minutes then got hung up on in a transfer.
I found another number and sent emails to various PC Finance locations and got a call back within 5 minutes.
The trick is to email and receive a callback, it seems.

I recently called the call centre as I had a question regarding my card. After being transferred to a specialist, I was told that she didn’t have access to the information I requested. Each time I called I was given the same response. This person was going to transfer me to a supervisor then hung up. Very disgruntled. Time to cancel the card.

Do not get their credit cards, they make you wait hours to get in touch with someone if your card is frozen due to “fraudulent activity”, and they will never notify you that they froze your card automatically.

Terrible customer support! More than 2 hours on hold and disconnects you. Repeat call and same thing again and again I am now to the 5th hour, unbelievable!

Presidents choice Mastercard:

The way customers get treated by customer service is blamed at the top. It’s July and my account has not been active since June 3rd.

There has been no notification Indicating an apparent suspension enlisting: over limit, do not go over, and respectfully I was 60 dollars to find this out on July 11th.

There is a reason why there is high turnover and low morale between customer service representatives and clients that work there. They state monthly. Statements that everyone reads big say nothing about the suspension.

If you want to sign up and get a free bag of cookies and be treated horrible sign up. Spend a lot of money online and the store earns PC points where you can buy peanuts and cracker jacks. The circus is alive and well! Thanks but no thanks