Worst customer service
by laurent matte on Nov 21, 2023
1.3 out of 5 stars
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
I’m sorry I don’t appreciate being put on hold for 25 minutes and then getting locked out of my account I would 100% not recommend this card
This experience from beginning to end has been such a nightmare. So frustrating every time we had to deal with customer service.
Hours on the phone, dropped calls.
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
If long wait times upsets you, then this place will be really upsetting! I’ve called 4 times in past 2 years & each time it gets worse not better! They can’t make excuses for certain times as it’s all the times these four times are only the times I’ve waited on phone, it’s really been about 12 but I thought I would hear a time when they don’t say ”we are extremely busy & long wait times”… but this is on every time!
Also, they are not like every other credit card where they offer credit increases automatically… it’s a waste! Highest interest out there!
Used to be very easy and reliable master card to use. Customer service is horrible, wait on call for more than an hour and then your issue is not being resolved. Canceled my card!
After so many years as a loyal customer, it is disappointing to know that when times are rough this company is not loyal to their customer. Paying the full balance is all fine and dandy until you come into hardship. I have been hung up on and transferred to departments that have no idea why I am calling. You lose your PC points at their discretion. Very very disappointed and will not recommend this card to anyone.
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. What else will you get:
I was dealing with PC Financial when I had a dispute over a purchase where I did not receive the product I was supposed to get. Not only was customer service awful ( wait times over 2 hours, only to speak with a representative who was unknowledgeable about the process) but the company offered me no help at all. Even when I went to put my card on hold as a precaution, the company said they would, and then when I went to test it, didn't. It may be seen as a cheap option, but when you really need your credit card to do as it is meant to (which is to protect the user), it will fail every time. My first review I've ever written because it was an appealing experience.
- Horrible wait times
- customer service hangs up for no reason
- takes forever to get something done
- DELETED 30,000 POINTS FROM MY ACCOUNT & NEVER COMPENSATED ME
Tried several times to get through to the fraud department based on an alert and my card and it is blocked. The wait times were ridiculous even as I tried to multi-task and do other things so that I lessened the frustration. Absolutely awful. I will be paying off the card this month and cancelling and moving to another provider. There is no benefit that I can see in having this card. It is a headache with very little reward.
What adds insult to injury is hearing "thanks for waiting, your call is important to us" in some vague hope that you might be fooled by this standard falsehood comment.
It blatantly isn't important to you, or you would answer the call and not leave the customer who pays for the privilege of using the card hanging on the phone perhaps hoping that they will get so bored they will hang up.
If you do some internal call center analytics you will soon see that this is your major pain point and it is pretty clear that your customers will leave and go elsewhere.
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
I wish I never got this card! I should’ve read warning signs on the reviews! Wait times over the phone range from 1-2 hours! Ridiculous. At this point, I’m just so frustrated with this company that I closed my account. I paid off all the balance due months ago, and for some reason, I am still getting interest charges even after the account has been closed! Be careful! This card is not worth the hassle!
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Worst customer service, cannot get a phone call answered for hours! New card mailed and never received.