Presidents Choice Financial MASTERCARD Consumer Reviews

Recently I received a credit to my PC MasterCard from an airline company.
The corresponding credit card had been compromised so another had been issued in July 2021.
The credit balance is NOT automatically transferred to the new card & I had to phone repeatedly to request the credit of over $1500.00 to be credited to my account.
After 7 phone calls & 7 weeks of speaking with multiple people this issue was finally resolved just yesterday Jan 21/22 ( they could all see the credit was there from Dec. 12/21
This customer service is absolutely horrible. The wait times on hold are terrible. At least 1 hour or more every time you try to get through.
As soon as my credit is used up... This card will only be used for grocery items that need not be returned.
This is the 3rd time my card has been compromised & I am extremely careful with it. I expect the high credit limit has something to do with it as my wife's card has never had a problem.
Also, my card is expiring & they told me my new card was mailed out over a month ago but I have yet to receive it. When I mention this ... they don't care! Just wait!

I spent over an hour on hold yesterday and an hour and a half again today with customer service for a blocked transaction and restricted access to my account online. Customer service is pleasant and helpful once you manage to speak with someone, but you are then transferred to security for another long hold time.

Tried on numerous attempts to call…. Spent over 2 hours waiting for an agent to answer and née got through.
Never received the 100000 points with my PC Financial Mastercard. Fraudulent...
Their self-serve managing account is a joke.

I fully agree with other reviews that their customer service and fraud departments are horrible. Two weeks after I reported that clearly fraudulent purchases were made on my card, and I was assured (after 5 hours of wait on the phone and inane conversations) that the charges were reversed and the card cancelled, new fraudulent charges were posted (which I reported), and I am still getting repeats of the same fraudulent charges. We love the free groceries, but this is not worth the aggravation. My new card took a week to arrive. Needless to say, I will not be using it.

PC Mastercard product is the worst product on the market, with poor customer support, extremely long wait times, and customer service representatives who aren't trained, don't know what they are talking about and their advice varies from one customer service agent to another. Really frustrating trying to get anything resolved. I am a customer for the last 5+ years and only recently had the unfortunate experience of dealing with customer support since my card was involved in fraudulent activity.

PC MasterCard obviously does not respect their customers time. The card has decent return if you shop and gas at PC stores and affiliates but who has 1+ hours to wait and speak with a live representative?

One time I was informed by an online representative that I would be contacted in person, approximately 2 days later I received an email stating I would not be getting a callback and to call the generic number.

PC MasterCard customer service doesn't deserve the 1-star minimum rating. I live in a small community with limited grocery options so the PC MasterCard makes sense. If I lived in a larger hub with more options, I would not give them my business.

I've been trying to get through to them for over 2 hours...
Their app doesn't let you remove authorized users.

PCMC you really need to hire more people to reduce your phone wait times. No excuse for such lengthy waits. Your customers have lives that need to carry on instead of just hanging around waiting for someone to answer the calls. No option for a callback was given.

-Compromised Transactions were correctly removed from the card
-New Card never arrived
-Called in for a repeat request
-Was sent the same compromised Card number meaning the card was never cancelled
-Used Card was rejected
-spoke to CSR again after 45 min wait;
Told me the card would be expedited but needed to talk to another CSR
- Asked if I needed to wait more time; no would be quick according to CSR
- waited another 45 min and I needed to go out and hung up
Conclusion: Presidents Choice Master Card does not want Business. I am considering another Master Card which offers comparable money savings.
Message: We are currently experiencing long wait times is misleading as I have heard this message for at least 5 years. Be honest with your consumer. Let them know you prefer online instead of a phone. Believe me - We are capable of understanding.

Wait times are unreasonably long, in excess of an hour. This is unacceptable given the many options for comparable credit cards. Do better.