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Presidents Choice Financial MASTERCARD Consumer Reviews

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(404 reviews)
Presidents Choice Financial MASTERCARD
1.6 out of 5 stars:
Customer service:
Value for Money:
Product Features experience:

Top positive trending topics ?

Billing/payments
6.9%
Agent/rep knowledge
3.4%
Claim - denial
3.4%
Credit Limit
3.4%

Top negative trending topics ?

Agent/rep availability
48.3%
Agent/rep attitude
31.0%
Billing/payments
31.0%
Agent/rep knowledge
27.6%
Agent/rep callbacks
20.7%
Phone wait times
20.7%
Credit Limit
17.2%
Security & Fraud Detection
17.2%
Blocked Account
10.3%
Cancellation experience
10.3%
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Tags
Agent/rep attitude (2) Agent/rep availability (1) Agent/rep callbacks (1) Agent/rep knowledge (4) Application (4) Blocked Account (3) Cancellation experience (1) Cash back (1) Credit Limit (6) Interest rate (2) Mobile app experience (1) On-hold times/transfers (3) Online chat (2) Phone wait times (18) Renewal experience (1) Rewards (3) Rewards and Redemption (2) Security & Fraud Detection (7)
Review author
Consumer (1)
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Long waiting

by Cebu on Jun 6, 2022
2 out of 5 stars

I've been trying to get through to them for over 2 hours...
Their app doesn't let you remove authorized users.

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Review topics
Mobile app experience Phone wait times