Presidents Choice Financial MASTERCARD Consumer Reviews

Wait times are unreasonably long, in excess of an hour. This is unacceptable given the many options for comparable credit cards. Do better.

This is the worst bank worst credit card ever. 4 days and I can’t get a hold of someone... Ridiculous... I wanna give zero 0 for ratings!

The system wouldn't allow me to activate the card forever online, blocking me out so many times due to the "UNSUCCESSFUL ATTEMPT" from their error.
And the waiting time to fix this is ridiculous. I waited to talk to a general staff for 2 hours and then 2 more hours to a specialized agent.
Don't have this card!!!

I have been trying for the last couple of days to speak to someone about getting a new credit card as the card I currently have may have been compromised. Of course, the wait times to talk to someone on the phone is unbelieveably long to the point where you give up waiting. To go online, and you ask for a "live agent" the system spews out everything you do not want. What gives? Are you trying to lose customers? I ended up having to lock my account and decrease my credit limit as I do not want to risk someone using my card. This company does not seem to care about their customers because if they did their service would be a lot better. This company does not even deserve a rating of 1.

You need to wait 3 hours to get a chance to talk to a customer service representative. I have charged a $25 cash equivalent fee and I asked if it is possible to cancel it, but the answer is NO!

The wait times are horrible with over an hour plus every time They are too cheap to get more staff. Goodbye. I am getting another card and destroying this card.

I waited over an hour. I give up. I guess they are not making enough money to hire people to answer their phones...

Beware of signing up with this company if you expect you will ever require customer service... they have none!!! They spontaneously lowered my credit limit for no reason, and when I called them I waited on hold for about two hours at which point they hang up on me. You can't get ahold of them online either!!! Worst customer service from a company that I've ever had!!!

The first two times I had called I had waited 45minutes each and when being transferred it hung up each time. The third time I called I was waiting for 2 hours and spoke with Mitch.
The waiting time is absolutely ridiculous and in the end, I wasn’t even helped with why I was calling. A waste of my whole morning.

No definitive answers when asking questions, getting shuffled around on hold repeatedly.
Not to mention they were rude when I tried telling them how frustrated I was.