Get a different card if you expect any client service
by LukeW on Jan 6, 2024
3 out of 5 stars
Credit Card Reviews
RBC Rewards VISA Consumer Reviews
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(64 reviews)
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I need to buy some furniture, so paid my credit card in full ahead of the due date to be able to spend more. I was told the full credit will be available immediately to use, however, it has been 3 days since I paid but it is still not reflecting on the available credit. I have called 3 times so far and waited for a long time, last time the operator literally hung up on me. I still can't access my own money which is quite frustrating.
The insurance programs and travel rewards are great.
The issue becomes obvious if you ever need any client service. It is very hard to get answers. It is very hard to get to someone who is actually empowered to help you. In my last call, I spent an hour on the phone with support. I had a balance issue that I needed to dispute. At the end of the call, I was told I was wrong. I asked for them to send me the math that they did to come up with the point that I was wrong. They said they could not do that. i asked for the info to be put in my secure Visa mail box. They also would not do that. They said I had to go to the branch to have them do the math again. So, today I did that. 45 minutes at the branch to find out they do not have detailed access to my account, and I would have to call in for help. No one is empowered to help. Currently, in a 3 month period, I have close to $3,000 of charges that Visa will not explain to me but wants me to pay. 22.99% interest if I do not. I am now looking for a simple cash back account from a different card supplier. I hope I can find better client service.