RBC Rewards VISA Consumer Reviews

Dealing with RBC Rewards is a true nightmare. Each and every time I have to call these people, I'm on hold for a very long time, transferred around, given the run around. Getting a refund of points takes weeks if not months. Each time there is an excuse. When this current situation has been resolved (apparently yet another two weeks they say) I am going to cancel my visa and move to someone else.

Waiting an hour to talk to someone. Talk to a lady for 30 sec before she sent me somewhere else for 3h 40mins waiting and never got a hold of anyone. This isn’t the first time it’s happened. You would think with all their money they could afford to hire more people and have more training. Would not recommend them as a bank at all!

I've been on hold for a total of over 3 hours today, and I've spent about 2 hours engaging with an agent who also put me on hold for most of that time. So far I have invested about 5 hours and counting (currently still on hold) since the first agent said she would speak to a supervisor and call me after 3 PM today, no call yet. It's 9 PM EST so I decided to get into their nightmare on hold queue again since I am supposed to travel tomorrow and they gave me a return flight with an impossible connection. They expect me to clear customs, check out my luggage from one airport (approx time is normally 90 mins) drive to another airport with the journey in between taking 1-2 hours depending on traffic and go through customs and security, check-in my luggage (normally 90 mins at best) with a transit time of 3 hours. There is a simple solution to this as there is another flight that would not require the change in airports for the same costs and it has available seats but apparently, this is too complicated and requires a supervisor... So here I am having invested over 5 hours in this process and my travel scheduled for tomorrow. Never again. Looking at cancelling and moving my 25-year banking relationship elsewhere if they won't resolve this for me.

After over 40 years I’ve been a customer of the Royal Bank and using RBC rewards I have to say I am now extremely disappointed and looking to move all my accounts elsewhere. They falsely and fraudulently label their RBC phone contact line as customer service… It is so far away from that they should be charged with fraud. It is actually customer disservice or the customer frustration line, that would be a much better label. Just to clarify, once you get through to someone they are reasonably polite and apologetic however when you are asked to wait online for a minimum of two hours and in my last go around I was on hold for five hours to get through to a human being for so-called service… This is 100%, not service, this is a complete disrespect for your customer or your customer's time when you are not willing to staff your help lines or assist lines with the proper amount of people. RBC rewards and their supervisors must have 0 respect for clients

If RBC Visa Travel Rewards shows this kind of contempt for their customers, I can only imagine how they treat their employees.
I've been on hold for 02:51 hours because a hotel reservation I made through Rewards no longer appears on their site.