RBC Rewards VISA Consumer Reviews

I booked a flight with my RBC reward points and it got cancelled.
I spent 7 hours on hold over 3 days to speak with someone from the RBC rewards team to ask for my points to be credited back to my account following this cancellation.
When I finally was able to talk to someone, the person was useless and just gave me an email address to send my request after spending 30 min asking me the same questions over and over.
My email request was sent more than 5 weeks ago and still nothing.
I am not even asking for a cash refund or any indemnification I just want points back.
It is shameful to treat customers this way.

Our fight tickets were cancelled by RBC rewards last year due to pandemic. We called 6 times in the past couple of weeks given the number they provided, but none of it get through, each time we try to wait 3-4 hours. Today we finally got someone over the phone, and she told us it's the service department issue, they are in sales and don't deal with it. We start to wonder if it's all Scams, and no one actually working on the other side of the service department phone line. Are they just trying to wait it out till your credit expires and not to bother them again??? Points + cash we paid by ourselves totally $1000 down the drain...

Customer service is virtually useless. I had to buy tickets for my family when their partner Delta said our RBC-supplied tickets were not validated. Have waited months for a refund - unable to talk to anyone. E-Mail is the only option - very frustrating.

Currently on my way to whatever RBC I can find first. The reason of being, I will be cancelling and closing anything and everything that affiliates me with them. After being on hold for 9 HOURS!!! (Wait time is 62 minutes…or just about 600 minutes is what they meant) For anyone saying why would you ever wait that long? That’s because nothing can be done online.
Each and every avenue brings you right back to the same old 800 number. All of this was to change an upcoming trip by one week, but a family emergency forced out hand. Half of the family is with another credit card. They waited 40 minutes and paid 41.00$ extra per passenger (more and acceptable) RBC REWARDS, 9-hour wait. 300.00$ per passenger extra. But how come you ask? Fuel cost… Not only were the people as unhelpful as it gets, but after fighting tooth and nail getting nowhere, we have no choice but to comply. Finally to make things worse, if these people aren’t out of touch, they wanted to know if I wanted to choose my seats and include a checked bag for 300.00$ more per person lol.

This is the second review I have written in my 34 years on this earth. I only do it because when I have an experience as bad as this one, I will always try and save people from the same nightmare. Thanks

We use them to schedule our family vacations. They messed up our itinerary and it's been hell trying to get them to fix it. Terrible wait time to speak to customer service. Had to hang up 3 times after over 1 hour of waiting on the phone each time.

We tried for 2 days to book a flight. Used points. Web site down. The new got it going and we couldn’t book seats. The flight was full. Called Air Canada and then RBC and then Air Canada. Then RBC. What a load of nonsense.
Going to tear out the cards and not ever use them again. So 100,000 down the drain in points. No one can do or help you, they just pass the buck.

I have a credit to use for a flight on my RBC Rewards, therefore I need to call RBC Rewards to book a new flight. I was on hold for 2 hours. Once I finally get connected with an agent, they hung up on me after 30 minutes because they could not figure out to re-book the new flight. AWFUL SERVICE. I will be cancelling my credit card, these points are not worth it.

Waited two hours - which I understand wait times are long. Then once we did get on with an agent we tried booking a flight over the phone as we were not able to do it online because we needed to redeem a flight credit. We not only couldn't redeem the full flight credit, but we also lost over $200 on taxes and then the agent needed help so she called another department, and then hung up on us. We had given a call back number and they never called back. Absolutely ridiculous. On hold again for another hour (still no answer) and there is no possible another way to book our flight using these credits than through the phone. I will never use the points to book a flight again - I DO NOT recommend it.

The airline cancelled a flight made with an RBC reservation. Flight is no longer available on the Airline website. RBC won’t allow me to rebook the same flight for the day before because the airline hasn’t notified them? Or they will if I pay $200.
Rather than deal with the cancelled flight, they would prefer me to arrive at the airport for a cancelled flight? No help at all. When I asked to speak to another operator… put on hold until the call was just dropped.