RBC Rewards VISA Consumer Reviews

Their website keeps crashing while you do your booking which makes it very hard to be accurate. Because of this, there was an error in a name and it took me 4 days and being on hold collectively for 8 hours total just to fix this problem. Extremely frustrating, very understaffed and no management to call or email you back. I wouldn’t waste your money, just abandon your points you better off.

Customer service is virtually useless. I had to buy tickets for my family when their partner Delta said our RBC-supplied tickets were not validated. Have waited months for a refund - unable to talk to anyone. E-Mail is the only option - very frustrating.

Currently on my way to whatever RBC I can find first. The reason of being, I will be cancelling and closing anything and everything that affiliates me with them. After being on hold for 9 HOURS!!! (Wait time is 62 minutes…or just about 600 minutes is what they meant) For anyone saying why would you ever wait that long? That’s because nothing can be done online.
Each and every avenue brings you right back to the same old 800 number. All of this was to change an upcoming trip by one week, but a family emergency forced out hand. Half of the family is with another credit card. They waited 40 minutes and paid 41.00$ extra per passenger (more and acceptable) RBC REWARDS, 9-hour wait. 300.00$ per passenger extra. But how come you ask? Fuel cost… Not only were the people as unhelpful as it gets, but after fighting tooth and nail getting nowhere, we have no choice but to comply. Finally to make things worse, if these people aren’t out of touch, they wanted to know if I wanted to choose my seats and include a checked bag for 300.00$ more per person lol.

This is the second review I have written in my 34 years on this earth. I only do it because when I have an experience as bad as this one, I will always try and save people from the same nightmare. Thanks

We use them to schedule our family vacations. They messed up our itinerary and it's been hell trying to get them to fix it. Terrible wait time to speak to customer service. Had to hang up 3 times after over 1 hour of waiting on the phone each time.

I need to buy some furniture, so paid my credit card in full ahead of the due date to be able to spend more. I was told the full credit will be available immediately to use, however, it has been 3 days since I paid but it is still not reflecting on the available credit. I have called 3 times so far and waited for a long time, last time the operator literally hung up on me. I still can't access my own money which is quite frustrating.

I cancelled my card over a month ago, making sure to call a few weeks after to check if I ‘owed’ any more money (usually always some sort of interest). Sure enough, I did so I paid it immediately. Here we are over a month later and they send me a bill. Seriously??!! I called to see what it was for and was told they can’t help me over the phone because my card is cancelled. I would have to go into a branch I don’t have any RBC products other than the credit card I had… It’s closed, you can’t help over the phone? But can send a random bill that I now have to go into a branch to deal with!!! So happy I have nothing else with RBC

We tried for 2 days to book a flight. Used points. Web site down. The new got it going and we couldn’t book seats. The flight was full. Called Air Canada and then RBC and then Air Canada. Then RBC. What a load of nonsense.
Going to tear out the cards and not ever use them again. So 100,000 down the drain in points. No one can do or help you, they just pass the buck.

I have a credit to use for a flight on my RBC Rewards, therefore I need to call RBC Rewards to book a new flight. I was on hold for 2 hours. Once I finally get connected with an agent, they hung up on me after 30 minutes because they could not figure out to re-book the new flight. AWFUL SERVICE. I will be cancelling my credit card, these points are not worth it.

Waited two hours - which I understand wait times are long. Then once we did get on with an agent we tried booking a flight over the phone as we were not able to do it online because we needed to redeem a flight credit. We not only couldn't redeem the full flight credit, but we also lost over $200 on taxes and then the agent needed help so she called another department, and then hung up on us. We had given a call back number and they never called back. Absolutely ridiculous. On hold again for another hour (still no answer) and there is no possible another way to book our flight using these credits than through the phone. I will never use the points to book a flight again - I DO NOT recommend it.

We booked our trip to the Dominican in October 2021 using over 400,000 RBC Travel points.
On January 11, 2022, RBC Travel cancelled our trip because of the "ongoing pandemic" even though we know quite a few people who were travelling and their trips were not cancelled.
Today is March 30, 2022, and I'm still calling, emailing, etc. etc. trying to get mine over 400,000 points put back on our credit cards. No one can give us an answer as to why our points are not being put back on our card; no one will give me the name and phone number of someone who is in charge or who can get this issue resolved
And it is very frustrating! Not to mention the hours on hold on the phone!