RBC Rewards VISA Consumer Reviews

Waiting an hour to talk to someone. Talk to a lady for 30 sec before she sent me somewhere else for 3h 40mins waiting and never got a hold of anyone. This isn’t the first time it’s happened. You would think with all their money they could afford to hire more people and have more training. Would not recommend them as a bank at all!

The airline cancelled a flight made with an RBC reservation. Flight is no longer available on the Airline website. RBC won’t allow me to rebook the same flight for the day before because the airline hasn’t notified them? Or they will if I pay $200.
Rather than deal with the cancelled flight, they would prefer me to arrive at the airport for a cancelled flight? No help at all. When I asked to speak to another operator… put on hold until the call was just dropped.

I've been on hold for a total of over 3 hours today, and I've spent about 2 hours engaging with an agent who also put me on hold for most of that time. So far I have invested about 5 hours and counting (currently still on hold) since the first agent said she would speak to a supervisor and call me after 3 PM today, no call yet. It's 9 PM EST so I decided to get into their nightmare on hold queue again since I am supposed to travel tomorrow and they gave me a return flight with an impossible connection. They expect me to clear customs, check out my luggage from one airport (approx time is normally 90 mins) drive to another airport with the journey in between taking 1-2 hours depending on traffic and go through customs and security, check-in my luggage (normally 90 mins at best) with a transit time of 3 hours. There is a simple solution to this as there is another flight that would not require the change in airports for the same costs and it has available seats but apparently, this is too complicated and requires a supervisor... So here I am having invested over 5 hours in this process and my travel scheduled for tomorrow. Never again. Looking at cancelling and moving my 25-year banking relationship elsewhere if they won't resolve this for me.

I can't believe they are still in business.
You wait HOURS (NO JOKE) on the phone and still, nobody takes the call. I'm ready to go elsewhere.

We booked business class flights to South Africa via RBC rewards on British Airways after saving up for years for a trip of a lifetime. British Airways cancelled our flights due to the Omicron shutdown of flights to South Africa. We were told by RBC Rewards that our credit card had been refunded on Dec 3, 2021. Still nothing. British Airways won't talk to us as they say it needs to be our travel agent. RBC Rewards have shunted us around for over 3 months, from department to department, endless hours on hold then getting cut off (that was after 4.5 hours waiting), over 20 calls had been made, dozens of emails to customer relations, repeated logging of a dispute, etc. It is beyond frustrating.

Booked a flight for Nov 2021, had to cancel due to covid, was emailed that we have a credit of $4255 (actual dollar symbol used to describe credit so one would expect you get the actual dollar equivalent when rebooking). In Feb 2022, booked a new flight AFTER going on the Westjet site to check the price for the exact same equivalent seats. Upon calling RBC travel was quoted that I have to pay an 'additional' $501.48 for 'taxes'. When I explained that I had looked at the EXACT flights on Westjet and the total with taxes was only $3466, so I should have a credit NOT a charge, I was told I was wrong and that I "wasn't listening". Then insult to injury Westjet also doubled up that exact $501.48 with no explanation or authorization. No one will offer an explanation or rationale. RBC say goodbye to millions of dollars of my investments and banking with your criminal organization. This will not go unpunished.

Booking through RBC, Air Canada charged a fee of $80.00.
Cancelling the ticket is a nightmare, they don't allow it online, you have to phone, 2 hours later I hung up.
Air Canada won't help they consider RBC a travel Agent. I can assure you RBC Visa is not worth the fees or the nightmare dealing with them.

Booked a flight with RBC before Covid... The flight was cancelled during the peak of COVID... I have not had my 35,000 points or $311.76 returned to my credit card. I have wasted hours upon hours trying to speak to someone in Customer Service to no avail. This company should be ashamed!!!!

I booked a trip to Mexico which is supposed to leave in 4 days. I have no confirmation other than a booking number. I have waited on hold for a total of 4.6 hours and twice has the call dropped with no callback. This company does not seem interested in providing even the most basic customer service. I was previously with VISA through another bank and am looking into switching back as this is a nightmare and a complete waste of my time

RBC point is a SCAM.
You have to wait 8 hours on hold for someone to help you and then they will hang up on you and won't call you back. Their points are not worth bothering. They are annoying and will really torture you till you give up your points. Useless MANAGERS.
Do not redeem your points with them.
If you don't believe try to call them.
Good luck!