Credit Card Reviews

Capital One Platinum Costco MASTERCARD Consumer Reviews

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(190 reviews)
Capital One Platinum Costco MASTERCARD
1.4 out of 5 stars:
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Very Poor Customer Service

by Bob on Jul 14, 2017
2 out of 5 stars

Requested an adjustment on excessive fees, almost $300 in 9 weeks, for cash withdrawals caused by low withdrawal limits on overseas ATM's. Total refusal to hear my problem. Disgusted, I closed account and now they blackmail me by withholding my $180 cashback earned as well. Great customer service, would not recommend this bank or credit card to anyone!

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Review topics

poor service

by SB on Jun 15, 2017
2 out of 5 stars

Costco capital one mastercard provides very poor service. I made the full payment of $6000 one week earlier than due date, still they withdrew another payment from my account on due date. When I callled, they are not willing to refund money. It is poorly managed card, planning to cancel it. Also very hard to increase credit limit for this card as compared to other credit cards.

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Card credit increase

by Disgruntled on Jun 14, 2017
3 out of 5 stars

The credit limit on this card is not high enough for my monthly purchases. I was told by call centre staff I had to wait 6 months and the balance must be paid in full. This has now been done...I even have a credit. When I called today I was told that my request was denied. Not very happy about this. Do not appreciate being charged if I go over the credit limit. Is that how you reward good customers? I will no longer use the card for purchases at businesses other than Costco.

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Tangerine World Mastercard®

Tangerine World Mastercard

Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard. 
What else will you get:

 

  • Have your Money-Back Rewards deposited into a Tangerine Savings Account, and get a 3rd 2% Money-Back Category.
  • No limit on the amount of Money-Back Rewards you can earn.
  • Change your 2% Money-Back Categories to suit your spending.
  • Mobile Device Insurance

Get this card / Apply online

New Fees

by pudwalski on May 19, 2017
1 out of 5 stars

The card is okay currently. Will not work in mobile wallets. Fees are high. Today received updated agreement. All fees are increasing across the board. No additional services. Just increased fees. Pretty poor relationship and service to offer. Nothing but slam existing customers for being customers.

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Totally Rip Off

by Flm on Feb 23, 2017
1 out of 5 stars

Totally rip off!! Charged the fee that is not right!!
Charged the over limit fee where I could not find the date of transaction where the fee occurred, have to call the customer service several times.
They need to fix their record!!
Not recommended to use this credit card
I need to close this card, no benefit at all!!

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Capital One Costco is headache

by Omid on Feb 20, 2017
1 out of 5 stars

I had a very bad experience with site Autopay. On top of that customer service & technical supports are very poor.
The charged my wrong and after contacting they accept that but they didn't return my money.

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