Credit Card Reviews

Capital One Platinum Costco MASTERCARD Consumer Reviews

This page has been viewed by: Please wait... consumers
(190 reviews)
Capital One Platinum Costco MASTERCARD
1.4 out of 5 stars:
Customer service:
Value for Money:
Product Features experience:
Share your own experience
Write a review

Really bad customer service

by Springiscoming on Apr 8, 2020
1.5 out of 5 stars

Needed last name changed. I called the first time, was directed to the store. I went to the store, was told to call in. I called again— no records of my first call. The call centre representative with the Filipino accent kept interrupting me while I was talking and never apologized for anything. He said I must mail certain documents. During COVID-19 they want me to go to the post office and mail it. He said I may fax but he gives no guarantees that it will be processed. Asked for supervisor— got transferred to a lady who listened and apologized. She said it’s okay to fax and will be processed. Their call centre representatives are not on the same page with the procedures. Rewards aren’t that great as other cards. The app is extremely long to update payments received. At the end of this, I decided I will not use this card anymore for anything again except for Costco gas. Huge disappointment

1 of 1 people found this review helpful. Did you?