Capital One Platinum Costco MASTERCARD Consumer Reviews

My card got locked by a faulty transit system automated payment machine.
Trying to get a new card confirm one coming. No one picks up at any time. Gave up after waiting 1 hour multiple times.
They have literally ten people at their call centre. Now I know how they pay for the more generous bonus points under this card. They fired almost everyone in the call centre.
I never had this issue with canadian bank credit cards but their cash rewards are not as generous.

Things were not so bad with the old website. I also was on the phone waiting for close to 4 hours trying to log on to the NEW glorious website. I am still having trouble logging on at times. Also the so called improved new website is horrible. Whoever designed it should be fired. I hope the glitches can be worked out,but for now I would give it "0" Stars if I could. Come on Capitol One. You can do better than this.

I tried to reach customer service Waiting time 45 min No answer very unprofessional company I cannot believe a company like Costco would choose such an unprofessional company

I wasted over four hours trying to contact customer service by telephone and online chat. The two times I connected to online chat I waited 25 minutes while they transferred me to another department on both occasions it timed out and dropped the session. I have since paid off the balance and cut the card up. I have another MasterCard sourced elsewhere which Costco assures me I can use. NEVER AGAIN the absolute worst customer service anywhere.

Very unprofessional.
I tried to reach customer service and was transfers 5 times with no use.
I cannot believe a company like Costco would choose such an unprofessional company

If your card is compromised and you want to reach customer service you can not reach them. For three days I called and hold for 45 minutes to an hour but no response. Costco should think again about this stupid company before renewing the partnership.

Do NOT get this card! Nothing but problems and 0 customer service! I tried calling over 5 times to get a problem fixed and no one cares.

Wasted 4 hours on hold the first time, 3 hours the second time and then they just say the system will be fixed within 72 hours, then again within 72 hours after the first 72 hours. No Customer Service at all. Why did Costco switch to Capital One?

Do not apply for this card. Impossible to reach customer service. The company does not want to talk to its customers. If you have a problem you are out of luck. I do not understand that COSTCO has made a deal with capital one. They should end the deal.

Costco capital one is horrible! Worst customer service, and don't even get me started on the hold times! Been trying to contact them for 3 days and each day been on hold for 2+hours and did not get anybody! Finally got someone after hold for 51 minutes today when supposedly their wait time was 10 mins and was told they couldn't help me because I’m not the primary holder. Explaining the primary holder is out of the country and needs to use the card but their stupid customer service hold time is too long and I got nowhere. Asked for a supervisor and was put on hold again. Absolutely canceling my cards. Worst, worst, worst service ever!