Capital One Platinum Costco MASTERCARD Consumer Reviews

I'm new to Canada. I moved from the US where I had 820+ credit score (out of 850). This is the only credit card company that rejected my application for a card. I did have RBC, Canadian Tire, and Amex from Canada. I needed this card since I use Costco a lot. While RBC gave me the card based on my income, Amex transferred my US card, and Canadian Tire gave a card with a low card limit, these guys did not care even after I told them that I had an investment account with Capital One until I moved to Canada. I will never get a Capital One.

Better service, better rewards with RBC Westjet MasterCard
Capital one is the worst experience I have ever had with a credit card company. Very rude staff.

Costco Mastercard NOT recommended! Good luck getting a reasonable level of credit. I have had mine for over a year and a half, have always paid it in full, use it regularly, and have a great credit score, yet they will not give me a credit limit increase. My other credit card has a limit of over 3 times what I have with the Costco Mastercard. Through reading online reviews it seems the norm that Capital One is keeping credit limits uselessly low on this card... I have a single Costco shop on my balance right now, and the limit is so low I can't even use this card to pay for today's car servicing and new tires. As soon as my rebate cheque arrives in the mail I will be cancelling this card. I am not posting this in hopes of getting my limit increased - I've already had that conversation this morning, but am posting it as an FYI for anyone interested in this card (and to let Capital One know this is an annoying game they're playing with this card!)

I have had nothing but problems with Capital One. I could not access online, then I could, now I can't once again, so I called Customer Service once again. First-round Customer Service was rude when I called for support, the second time I got the usual gobbly gook they are trained to say. I am happy to hear other cards can be used as I will not use Capital One.

Impossible to get thru to someone! They're always experiencing 'higher than normal' call volume. Online chat never works as all the agents are busy. What a joke! There should be an online queue. Will likely get rid of this cc

Rude CSR
after waiting the total of 49 minutes to speak to a live agent
that is: getting cut off after 15 minutes, trying again and waiting additional 34minutes, the CSR hung up on me when I try to tell him
about the poor response

I had a regular Capital One card & online account. Then I applied for this nightmare COSTCO card! WHAT A MISTAKE! It screwed up my online account, didn't recognize my phone number, and left me on hold for hours! Oh, and the card never arrived after ONE MONTH of waiting! After reading all these reviews, I realized that I had made a grave error by applying for this card, so I called my regular Capital One phone number, and told them to get my application CANCELLED. That has been done, and good-bye for good, Costco Capital One Card... Our relationship was short, and NOT sweet!

My card got locked by a faulty transit system automated payment machine.
Trying to get a new card confirm one coming. No one picks up at any time. Gave up after waiting 1 hour multiple times.
They have literally ten people at their call centre. Now I know how they pay for the more generous bonus points under this card. They fired almost everyone in the call centre.
I never had this issue with canadian bank credit cards but their cash rewards are not as generous.

I tried to reach customer service Waiting time 45 min No answer very unprofessional company I cannot believe a company like Costco would choose such an unprofessional company

I wasted over four hours trying to contact customer service by telephone and online chat. The two times I connected to online chat I waited 25 minutes while they transferred me to another department on both occasions it timed out and dropped the session. I have since paid off the balance and cut the card up. I have another MasterCard sourced elsewhere which Costco assures me I can use. NEVER AGAIN the absolute worst customer service anywhere.