Capital One Platinum Costco MASTERCARD Consumer Reviews

Yesterday I needed to speak to a Capital One rep by phone . I am not joking or exaggerating....it took me more than two hours to reach a customer service representative who was willing to stay on the line to resolve the issue. Normally, I would NEVER have held for this length of time but my husband and I are going on vacation and the matter had to be resolved. And when you have already been on hold for almost an hour, the fear of beginning all over later and having to go through the same thing is beyond painful. So the first customer service rep picked up the phone after I had held for almost an hour; put me on hold and said they had to transfer me to another service rep which they said would take about 5 mins. 30 mins later another customer service rep 'picked up' and I had to provide all the same details I had provided to the previous rep starting with my credit card number! After about 10 mins when they were unable to resolve my issue, they said they needed to check with someone else and could I hold for a minute. It was 30 mins later before an ENTIRELY DIFFERENT REP picked up, and I had to start at the beginning again! I was totally infuriated by this time, told her so, she apologized and did at least stay on the phone until the issue was resolved. I told each of reps that their wait times were totally unacceptable, and that they should have a service in place, when there phone lines are busy, so that CUSTOMERS are able to leave a call back number. Unfortunately, this is the only Credit card Costco accepts and we are frequent shoppers. We will be informing Costco of the lousy customer service and perhaps if there are enough complaints Costco might consider changing their credit card.

Shop at Costco in Burlington recently. Capital One credit card not accepted. Why did Costco switch to Capital One?

Requested an adjustment on excessive fees, almost $300 in 9 weeks, for cash withdrawals caused by low withdrawal limits on overseas ATM's. Total refusal to hear my problem. Disgusted, I closed account and now they blackmail me by withholding my $180 cashback earned as well. Great customer service, would not recommend this bank or credit card to anyone!

Costco capital one mastercard provides very poor service. I made the full payment of $6000 one week earlier than due date, still they withdrew another payment from my account on due date. When I callled, they are not willing to refund money. It is poorly managed card, planning to cancel it. Also very hard to increase credit limit for this card as compared to other credit cards.