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HBC MASTER CARD Consumer Reviews

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(33 reviews)
HBC MASTER CARD
1.6 out of 5 stars:
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Agent/rep knowledge (1) Application (3) Billing/payments (2) Blocked Account (3) Credit Limit (2) Customer Service (12) Interest rate (3) Phone wait times (1) Refund (3) Rewards (2) Rewards and Redemption (3) Security & Fraud Detection (4)
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Horrible service

by Melissa F on Sep 15, 2020
1 out of 5 stars

Worst customer service. No one knows what they are doing. I called to find out why I hadn't received the package for fraudulent activity on my credit card and the representative said she there wasn't any report of it. I said that's funny because I have a reference number. Then she transfers me to no one and they hang up on me. Bunch of incompetent individuals. I will be cancelling my credit card once this is dealt with.

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Review topics
Agent/rep knowledge Security & Fraud Detection