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MBNA Rewards World Elite MASTERCARD Consumer Reviews

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MBNA Rewards World Elite MASTERCARD
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1 hour 22 minutes wait!

by Renate on Aug 28, 2020
1 out of 5 stars

The person who picked up my call did admit she was incompetent to solve issues to do with online banking but this took her 45 minutes! She seems to have no idea how to reinstate my brand new credit card that was rejected at several vendors. In the end, she said that I would get to an automatic system to change my password and of course, that system crashed after that long wait. I asked to speak to a manager who, she said, would call later yesterday or early today, and of course I haven't heard from such a manager. During the call, she put me on hold about four times for 10 to 20 minutes at a time. In the end, absolutely nothing was resolved. And my day was thoroughly ruined. Needless to say, when I have spent $1,000 to access my 31,000 Alaska Airlines air miles, I will stop using this card. Especially after reading the incredible number of negative reviews right here right now! Truly shocking!

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