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Scotiabank Momentum VISA Infinite card Consumer Reviews

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(21 reviews)
Scotiabank Momentum VISA Infinite card
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Flight Cancellation Application 8 months so far...

by Alex Yng-Chao Weng on Aug 25, 2022
1 out of 5 stars

The card comes with flight cancellation/interruption from Manulife. My flights were delayed and canceled. I applied for these expenses as per the instruction of Scotiabank and Manulife in January. I received no reply so I contacted Manulife on Aug 16. Their Sage said it is in the system but no one did anything. Sage said will take of it and gave me a claim number. Aug 25 I called them again. Michael said Sage did everything wrong so she will see what she can do. I asked Customer Service to make a complaint. Michael gave me 18002630997 (Scotiabank) to call. Scotia blames Manulife and asked me to call Manulife back. The Scotia representative is William with a heavy accent (hard to understand). This is getting nowhere. Had to repeat my info so many times to answer multiple security questions, not to mention the wait time for a customer representative.

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