Walmart MASTERCARD Consumer Reviews

I bought a product online with Walmart MasterCard. After entering the wrong SecureCode at the final step, the card got "Hold". I reset the code, called customer care. They said, it's all OK and the payment will go through. But here my problem starts. The hold on my card continued even on offline transactions. Wherever I tapped or inserted my card, it "declined". Called, Walmart MasterCard people, again and again, almost 4 times. Every time got the answer, "Everything is OK now. You will not have any problem" but the same story continues till now. Also, even after assurance at the end of every call, got another, to reassure if I am the right person. If you miss that call, hold continues and if you pick that call and verify your identity, the hold still continues. As a result, I lost that great deal of almost $400 savings, the order was cancelled and the product was no more there on a deal. WORST!! WORST!! WORST!!! experience with Walmart MasterCard.

I got a call from Walmart security about 'suspicious activity' on my account. The activity they were referring to was that I made a payment more than my credit limit. Because I got a low interest transfer from my TD Visa card. Well, they said I had to PROVE where the payment came from and that they were FREEZING my account. When I called TD about it, the lady said she had done literally thousands of balance transfers over the years and she had never heard of such a thing. She said 'why does Walmart need to know where the money came from? Why do they care?' So when I called Walmart back and asked the woman, her already haughty attitude turned nasty. 'We don't have to return the money to you' she said. 'we can keep it as long as we want'. I said 'I made a previous large payment of $5,000 and you didn't question it' and she said 'no you didn't'. So I went home to my computer and called back. Right away she said 'are you the guy who called before about your large payment?' I said 'yes'. Again she said I had never made a previous payment, and when I said 'I'm looking at it right now on my computer screen' she said 'what's your card number?'

I got a call from Walmart security about 'suspicious activity' on my account. The activity they were referring to was that I made a payment more than my credit limit. Because I got a low interest transfer from my TD Visa card. Well, they said I had to PROVE where the payment came from and that they were FREEZING my account. When I called TD about it, the lady said she had done literally thousands of balance transfers over the years and she had never heard of such a thing. She said 'why does Walmart need to know where the money came from? Why do they care?' So when I called Walmart back and asked the woman, her already haughty attitude turned nasty. 'We don't have to return the money to you' she said. 'we can keep it as long as we want'. I said 'I made a previous large payment of $5,000 and you didn't question it' and she said 'no you didn't'. So I went home to my computer and called back. Right away she said 'are you the guy who called before about your large payment?' I said 'yes'. Again she said I had never made a previous payment, and when I said 'I'm looking at it right now on my computer screen' she said 'what's your card number?'

First I'll start with the positives about Walmart Rewards Mastercard. 1. High credit limit, so you assume it would be reliable for trips. 2. You can pay your credit card bill in store, I was told that it goes straight into your card and there is no 3-5 business day wait for it. 3. You can access all your transactions online with no need to use your phone to call them. 4. 24/7 hr access to their fraud department. Here are the negatives about having a Walmart Rewards Mastercard. 1. You're not allowed to see your pending transactions online. 2. If you call them inquiring about your pending transactions, they will have a hard time taking the time to tell you the transactions that are pending and they will interrupt you and cut you off and use the whole, "poor me, I gotta work!?" attitude, also they won't transfer you to someone that can actually help you. 3. You can't get a list of your transactions or pending transactions in a store. 4. If you put money on your card in store, it does not go in right away, it takes 3-5 business days. 5. If you call the fraud department on a Sunday night about a suspected fraud, they will tell you that they can't help you with that and to call back in the morning. The only other credit card I've had was from Capital One. 1. You can review your purchases, as they are being made online, or from their mobile app. 2. They have round the clock customer service. 3. If they suspect there is a fraud, they will contact you personally. 4. They are also a great start to building your credit.

I just got off the phone after spending half an hour trying to explain to the customer service rep that there was a fraudulent charge on our card, and we needed the card cancelled and re-issued. No charges reversed or anything; just a new card. I was put on hold more than 15 times and repeatedly told that I must contact the company that issued the charge had to reverse it. I wasn't asking her to reverse it! And then she hung up on me, so I couldn't do the survey at the end. That was a mistake; I'll be hitting every review site I can to tell everyone that this rewards card is not worth the dismal customer service!

Had an unauthorized charge on my account with proof of it, and they refused to do anything about it! Told me to wait about 3 business days ( it is Thursday), so about 6 days if I'm lucky. Then they would look into it. What a bunch of unhelpful people. Not one person speaks English, at best half English and half something else. Can't understand most of what they say. This is the worst credit card I have and wish I could do without dealing with these unhelpful, don't give a heck about you kind of people.