Incompetent customer service - worst I've ever experienced.
by Exasperated on Oct 28, 2023
2.7 out of 5 stars
Credit Card Reviews
RBC WestJet MASTERCARD Consumer Reviews
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(5 reviews)
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In a nutshell, my card #'s were compromised. I have the card, do not bank online, do not give #'s to anyone. It's a long sad story, too much to detail - but here are the general issues:
1. Can not get to talk to a representative in a timely manner
2. Representatives often unable to be of help (lack of knowledge)
3. Out-of-date software - not keeping up with issues.
It's taken 8 months, hours waiting on phone, several trips to the local RBC bank - trying to get account straightened out.
Unlike other credit cards (fortunately I also have) unusual activity is never flagged, Customer is never contacted when there is a problem, 1-800 calls means spending hours waiting to talk to someone. Most frustrating and worst service ever experienced in over 50 years of using credit cards. The flight benefits are very attractive - why I haven't cut up new replacement card - yet.