Rogers Platinum MASTERCARD Consumer Reviews

Slow service aside (every process takes a minimum of 2 weeks to go through), every time I talk to customer service they are rude and condescending. They don't care about any individual case, whatever the situation they would repeat the same information from a script. On top of that, they are inconsistent with important information such as reward rates and credit limit increase time limits. Never have I seen such incompetence.

Additionally, because they are a small company, transactions and payments also take a long time to process. If you need your credit card to pay any important bills, I would go to literately any other credit card company. The "cash back rewards" aren't worth it.

I tried to make a valid purchase and my credit card was blocked. Whenever I try to call Rogers Bank, I am told this is being reviewed and nothing ever gets done. This has been ongoing for 5 days and I have now put in an official complaint to Rogers, hopefully, this will speed things up.

I called today to ascertain why I could not get into my card info. Spoke with a woman who didn’t understand that I was getting different views on my screen as to hers. First with Safari and then with Google. She said...Open your eyes! How tacky. Disaster.

Tried a promo offer and got the World Elite card. Used once and then they sent to security for review, no one ever called and when you call them, they have no answers. That was 4 days ago. I have since cancelled the card. Trying to get anything accomplished with customer service is beyond an embarrassment for this company. Do not bother with this joke of a company and "bank". Since then I have also switched cell phone provider for wasting my time

Perks are great in theory but they happen to never work in practice. It's a constant struggle to cash in the cash back rewards, even if they are applied to transactions involving Rogers (phone bill...). But the worse is that to fix any issue, you have to call the customer service which is worse than awful. Reps never know anything and they even try to bullshit you. There is no possible way you can talk to any reasonable person and so any issue that you have simply stayed unresolved forever. So when it comes to perks, well, great you have all these cash back $....but you can never use them.

I fell for the misleading claim of a 3% rebate, which turned out to have "strings attached". Trying to deal with customer "service" is an exercise in futility. I have been trying for over a year to cancel the card ("trying" mostly consists of unsuccessful attempts to get anyone to answer the customer service line or logging in to the online site).

They seem to change policies constantly. Current credit card policies are unrecognizable from the ones they sprung on me in 2017.

Bottom line: there is NO CUSTOMER SERVICE and, trust me, you will want to figure out what's going on. Good luck!

If I can choose 0star, I will do that. Worst experience ever!! Very angry. The rep blocked my card for no reason, they are not helpful at all. Just repeating the same thing: we don’t know how long you need to you, just wait for the call! Never again with this company. I didn’t get to claim my rewards, which are around $300 Damn!! Useless!!

Worst card to hold. The company puts my card under review without any notice and no one contacts me for over a month and counting. Online suggests to call CS and customer service rep has absolutely no info. and tells me to wait and pray.

I find the agents are quite unhelpful. They have told me they were going to follow up first thing the next day, however, they did not. If they don't know the answer to a question, they make up information to get you off the phone. For example, one of the agents said that because of the Canada Post strike, the Purolator shipments are delayed. This is grossly inaccurate as Purolator guarantees the shipments to be delivered the next day. Also, all of the staff seem very unhelpful as they don't seem willing to help you get what you need. I would not recommend this company. The only reason I was looking at this card is because I was travelling (I applied 4 weeks in advance). Since they aren't able to get me this card in time for my trip, I am stuck with paying high transaction fees.