Rogers Platinum MASTERCARD Consumer Reviews

Rogers Bank is a joke to deal with.

They have no automatic payment despite it being promised long ago.

They have no paper statements so if they add charges as they did on mine there is no way to know without checking online. So I end up with a mark on my credit even tho my balance was paid in full.

They have no email alerts.

PLEASE JUST GO ELSEWHERE for you own sanity

Bad customer service it's bad, really bad. Not even showing my cash back rewards on my statement, just bad. Telling me I have to set up my account to view it online, doesn't work I fill in all information and it comes back as non existent or something, just bad. They say they have a 1.75% cash back but who knows if it's even true since there is no way I can check it

We never carry a balance, making furniture purchases so need more room on the card. Transferred extra money on the card to free up credit limit, cover balances plus an additional $5000 overpayment to basically give us $15,000 to spend. On our Rodgers account it showed we were in a positive balance. When we went to use our card it was denied, we phoned customer service and got the total run around, asked to talk to a manager, and were told they will call back in 5 days. We canceled the card and told them to pay off the balance with our overpayment and refund our balance. They would not do this and told us to go to our bank and have them contact Rodgers and have them request our refund.
I have never in my life experienced such incompetence, there are so many better options out there I strongly recommend going elsewhere.

Something as simple as a phone number update will put the card on the block for weeks. I was promised a callback, but never happened. Incompetent staff won't solve anything for you. I would give it 0 stars if possible.

I've been almost forced to get this card while I was purchasing my phone and never used it never even activate it. Now I'm applying for a loan and noticed that my card was used after filing the police report and all back and forth Rogers bank was not even cooperating to providing the letters that can help me to remove it from my credit score even when I pay the balance on the card. I don't suggest it to anyone especially since they don't even have a physical office and poor customer service.

My card was cancelled due to inactivity - with no notice to me. Apparently, it's buried in the fine print somewhere that they aren't required to notify customers. What kind of nonsense is that? I had a Rewards balance of over $200 that they say they are not required to give me now that my account is closed. How can they get away with taking Rewards that customers have earned? Their attitude is terrible. Save yourself the grief and don't get one of these cards. I'm sorry I ever had one.

Making a payment takes 5 business days getting a refund takes a full month's fees left and right, what where and how much you spend is a close garden's secret under the heading pending. What is never in question and is lightning speed is deductions and their info protect. Basically, they do protect you from your money or knowing what happened to it. So if you have other options don't get it!

This is so bad. Dealing with Rogers overall is the worst experience I've ever had. I called cause there was some fraud on my account. They tell me they can't do anything???? My credit score dropped because someone used this card without me knowing. I've never used this card, I never even activated it. I only took it cause it was giving me a discount on my cellphone. Now I'm screwed and I spent 3 hours on the phone with them. Result: NOTHING and they hang up on me!!!! I am so mad, this is the worst and should be reported to the authorities.