Rogers Platinum MASTERCARD Consumer Reviews

Something as simple as a phone number update will put the card on the block for weeks. I was promised a callback, but never happened. Incompetent staff won't solve anything for you. I would give it 0 stars if possible.

My card was cancelled due to inactivity - with no notice to me. Apparently, it's buried in the fine print somewhere that they aren't required to notify customers. What kind of nonsense is that? I had a Rewards balance of over $200 that they say they are not required to give me now that my account is closed. How can they get away with taking Rewards that customers have earned? Their attitude is terrible. Save yourself the grief and don't get one of these cards. I'm sorry I ever had one.

I had a Rogers Bank Mastercard along with a couple of others that I use periodically. When I was using the Rogers bank card there were really no issues. I used it and paid the balance every month and they increased the limit a couple of times.
I started using another card all the time and when I went to use the Rogers Bank Mastercard the tap didn't work. I called the company and to my surprise, they told me the card had been cancelled because I wasn't using it enough and I would need to apply for a new one... I refused and hung up. What kind of a business model is that? They didn't even tell me they were going to cancel it!!!

They issued me this card and then after a while, they stopped my online access. In-store employees can’t help with this and contacting them via phone doesn’t work easily. Although I paid them in advance and my balance was in plus but they blocked my card after two-three months themselves saying that they couldn’t verify or something lame reason. This might have impacted my credit score. Stay away from these cheaters.

I used this card for an annual subscription for a service. When it was up for renewal, they informed me that my credit card was declined. I had to beg the company to not allow me to lose the existing customer benefits because Rogers blocked the card and didn't notify me. When I contacted Rogers customer service, they told me it is because they couldn't send me the statement in the mail. They had the right address and I get all my other bills and bank statements so I don't know why Rogers has trouble and couldn't call to verify this. I have an online account so it is strange that they didn't email or call me to tell me they were blocking my card. Terrible product and service.