Tangerine MASTERCARD Consumer Reviews

Just have this card, will cancel it soon. Their customer service do nothing but make trouble. Not recommend!

I always pay my balance for any bill on the due date using my online banking. Only Tangerine charged me interests for 5 times over the past 2 years of usage. The reason they told me they need at least 3 days to receive the money, but why not set up due day earlier if you slow on receiving money? If you have a Tangerine card, you have to mark your calendar at least 3 days ahead of the due date, but what's the point of the due date in that case? I know it may not be an issue for someone, but I never had any issue paying the balance on a due day with any billing, only with Tangerine!!! And they blame me for not sending payment sooner, said they only care when they receive money instead of when I send payment. Can't deal with them anymore!

Contacting Customer Service is absolutely ridiculous. Constant voice prompts and then wait; wait; wait! This last experience was with a telephone representative that appeared to not care less about my enquiry. Even when I mentioned stopping the use of the Tangerine card, it did not matter to him. I will pay the next statement, which should have the "final" total owing, and that will be the end of my experience with Tangerine! Anyone that asks me of my opinion, I will tell them to "DEFINITELY" "DO NOT" use Tangerine.

Worst experience ever. Deceptive marketing on its 2% cash rebate. Refuse to recognize recurring bill payment category setup for 2%. Give nonsense story, blah blah blah. Avoid this card like the plague. Have to wait forever for customer service. Don't even allow me to close the account. Imagine that!!!

Negative experience with this card. I would recommend another selection. I'm going back to my PC credit card.

My recommendation: Keep far away from this card if you don't want to pull your hair out trying to keep it paid off.

Probably one of the worst credit cards that I have ever had when it comes to tracking the finances.

The available credit is never correct. If you have more available credit (so your limit is $1000 and you paid $1100), you don't see anything above your limit.

If you try to pay the credit card based off of the available credit, you're buggered.

The only way that I could pay this card off accurately was to pay it line item by line item. As you could imagine, that was fairly tedious but it kept me paid off. I decided to see if they fixed their crappy available credit issue and started paying off based off of a sum from the last time I paid off the card. BIG mistake. I don't know how much I owe now.

Try asking customer service to see what didn't get paid off and what did and you're done. They tell you what the estimate to be the amount you owe, but give the disclaimer that somethings may not have shown up yet.

To compare, when I've used the CIBC Visa, TD Mastercard or RBC Visa - never had issues keeping up to date.

In any case, for their 'rewards earned' feature, it's not worth the headache of not knowing if this card is paid off properly or if I've overpaid it.

I'm super disappointed with Tangerine master card. They endorse a fraud merchant merchant (ID #: 98628 1100 17001) under the pretext of following regulations though I have provided the proof that the Cab Limo service was an imposter pretending to be a licensed taxi driver from Pearson's airport / over charge and corner passenger to pay because the passenger is locked inside the car. I sent Tangerine Master Card several letters but it seems talking to a wall.

Here is the Toronto Sun article: Pearson limo, taxi drivers in credit fraud: Cops

And this is the reply from the Pearson’s security confirming those common cases of fraud Limo Cab drivers - see below. What else should I provide to Tangerine in order for me to be reimbursed???

From: Greater Toronto Airports Authority
Date: July 21, 2017 10:56:22 AM
To:
Subject: Re: Toronto Pearson - GTAA-238298
Dear ************,
Thank you for your feedback regarding Toronto Pearson. Your comments were forwarded to the Greater Toronto Airports Authority (GTAA) Manager Intelligence, Support & Compliance for his information. At Toronto Pearson, all authorized taxis and limousines are required to obtain a permit to operate from our airport. This contract allows us to set certain standards with regards to service, maintenance and availability of vehicles for our passengers and therefore have full control of the operation.
Unfortunately some vehicle operators are not able to obtain these permits and attempt to operate illegally. The GTAA recognizes the serious problem of unlicensed taxis and limousines operating at Toronto Pearson. To address this problem we are actively working with our government and security partners to make our airport undesirable and unprofitable to these individuals. We have recently hired a security firm whose role is to intervene when they identify a passenger being solicited by an unlicensed taxi operator and issue trespassing notices or have them removed from the airport property. The elimination of this activity is an on-going campaign. Please be assured that the GTAA, along with our partners and authorized taxi and limousine operators, are aggressively addressing this issue.
Further to this we will also be addressing this with the Commissionaires who are the uniformed personnel available to assist passengers in locating authorized transportation from Toronto Pearson. Under no circumstances are these individuals to direct passengers to other means of transport. That said, the illegal drivers have been known to have an individual within the terminal that they would with, also not authorized to be here and our team is also approaching these individuals and have them escorted off property.
Thank you again for bringing this matter to our attention and we hope that on your next visit here will be more pleasant.
Kind regards,