Desjardins VISA Classic Consumer Reviews

A Desjardin employee stole my information.
Getting a credit card with Desjardin was a huge mistake. I made my payments, I got to the end and paid off 1018 dollars, what I thought was the remainder of the card because after my information was stolen I wanted nothing to do with them. I still owed 100 dollars on the card, but because their site is so terrible to navigate, I didn't realize I still owed. A few months later I get a letter in the mail, I open it and it is about a late payment. Now I have a bad credit rating and my information was stolen. The worst financial decision I ever made was going through Desjardin.

It requires user ID but not password, then it shows error. They make it impossible for us to acces our balance!

If I could rate it 0 out of 5 stars I would.
After a year of paying off my credit card online statement, they reached out saying I owed $1,500 that was nowhere to be found online. The website is useless and very user-unfriendly.

Terrible experience. Would never recommend using this service if you use online banking at all.

I used this company when Sleep Country offered a 2 year no interest through them. A few days later I made a second purchase and asked to have only one account for both purchases. First problem: they opened 2 different accounts and if they mailed any statements, I did not receive them. My first purchase: Took several attempts to access my account online to arrange for payments. Then I sent by fax and then by mail the information needed to make automatic payments. Both ignored. They began to send me late payment notices but no statements. After many failed attempts to speak with them over the phone, I finally was able to make the arrangements to pay without problems. In the meantime, I got a letter from the collection company regarding the "second account" (for which they claim have sent statements but none received). In spite of my efforts to arrange for monthly payments, they damaged my credit record and now I am dealing with a collection agency (for the second account only). My experience is that I am dealing with a deceitful or very incompetent company that is best to stay away from.

I had a business visa card with Desjardins. It was the worst. Difficult and confusing to check the balance online. Confusing paper balances in the mail. My accounting software was unable to connect with the online account so, it was frustrating for my accountant too. I have 3 Mastercards with other banks. They all are great. Never going back to Desjardins Visa. Waste of time and money.