HomeTrust Secured VISA Consumer Reviews

Customer service is terrible, incompetent, and unwilling to help. I had not thought that somebody can do worse than the big Canadian banks. I wanted to make a large purchase exceeding my credit limit and thus overpaid my Visa bill to charge my account with extra money to make that purchase. While the money shows up on my account, I still cannot make the payment because the size of a payment that I can process is limited by my credit limit. Other credit cards allow you to spend as much as you want as long as the balance on your card does not exceed the credit limit. Customer service was totally unhelpful and connected me on purpose and without my consent to a department that was closed at the time of my call.

What the heck, applied for this card 4 months ago, still nothing, forget about calling them, you will be on hold for an hour and then hang up, what a joke

Is this company for real? I've been waiting 3 months for my credit card to arrive! Called a month ago and was on hold forever. I understand they have a backlog, but seriously...

These guys are so disorganized. I've been waiting 8 weeks for my card and have emailed them twice to check on the status. Today they email me saying they need more info?? They want my passport and house taxes plus a bank or credit card statement? Seriously? I've never been asked for any of this and my credit score is perfect. Unbelievable.

Home Trust Preferred Visa Totally the worst company I have ever dealt with for a credit card. Sit on the phone for 40 minutes and then get no answer to the question or problem. Take 2 months to send a credit card and you don't know if you approved for the whole 2 months. When expedited, they had a problem making the plastic card and don't inform you that it is not going to arrive by Purolator as expected. Have spent over 5 hours on the phone and get absolutely no resolution. They are great at giving you the runaround. Will drop them as fast as can be, when any other card company in Canada offers a no-fee foreign exchange on foreign currency purchases.

Ten years after I had my card I've been told a 681 .00 balance is owing! It showed up on my credit rating in 2017. I had my card in 2007 and they have my 1000.00 deposit. Go buy yourself a cheap car to rebuild your credit or even finance a piece of furniture. They guys will screw you with fees. I've been fighting with them for months and I can't get a response that justifies their 10 years later fees!!! Run run run!