HomeTrust Secured VISA Consumer Reviews

Don't use Home Trust Visa. They are thefts. I had several charges put on my cards that I didn't order. They admitted it was an error but refuse to credit or give me my money back. it takes hours to get through and no one is helpful. They are a horrible company. Don't use them. I even reported them to BBB and they didn't help. I have been trying to get my money back and did everything I was supposed to. They won't get back to me and now they do but stay I'm pass the limit time of where I could get my cashback. Of course, they ignore me and refused to get back to me, now they say they made the error but REFUSE TO GIVE ME BACK MY MONEY. I cancelled my card right away and used another company that has been amazing.

Great rates, especially since they don't charge the % transaction fee when abroad, unlike the standard 2.5% from regular credit cards. However, their customer service is horrid. They don't know which problem goes to which department. Their third-party fraud monitoring is outsourced. The card was easily hacked online. If I have any further issues with this card, I will investigate a different product.

Well - this card used exclusively for travel was compromised while living in my safe. I got a statement with a charge from a UK company. Not a lot of $ but not mine. 1 hour, 4 hang-ups on a Friday to cancel the card. Now I have to call disputed charges as we are after regular business hours (three calls to find this out with menu requiring 3.5 minutes to navigate) two of the calls were to express my unhappiness with their process which if done correctly would have been within the timelines. Their dispute resolution states "you must call us immediately" So the next week I tried again, their auto system ends with a Spanish voice and hang up (I did this process twice as I could not believe it) I had to call and wait 10 minutes to be transferred to the number because I could not access directly. Then all they did was open a ticket of which I would hear in 15 days - if I did not........ call back...... really? So now I wait. I actually don't need this card and I sit wondering why I have now spent about 3 hours of my time to resolve an issue not created by me.

Was hung up on no less than 10 times in 2 days. I Will not accept my card number on several occasions until I read the numbers and even then it is standard security to read off numbers twice. Their website security is a joke when you can't use the same password for the last 10 times and they ask you dumb security questions like "what Olympic sport would you compete in" when who remembers the exact answer to something like that 2 years later. I asked for a credit increase and looks like they didn't even bother to look into it. Only CC company that I use that has you call before you travel. If I don't cancel this card outright it will sit in the back of my wallet only to be used in some place only accepts VISA. Unreal incompetence. Other cards offer currency fees and roadside assistance deals.

These folks have been a nightmare to deal with ever since I applied for the card. Wait time for receipt of a card was inordinate with no practical way to even determine if the card was in process or the application was still pending. Called a few months back to advise - I was leaving the country and would be using the card overseas. The operator had no idea what to do or why I would even call to tell them this. Yesterday my card was blocked due to a suspicion of fraud concerning 5 charges in total. Only one of which was for the amount incurred. Called the "customer service" fraud people and was told the only charge they were actually interested in was for the correct charge. After I told them this charge was valid, I was told the block on my account had been removed. I asked why they sent other charges with a specific request that I approve them all. The response was that this was Home Trust practice. Then later told they were actually interested in all the charges by a supervisor and advised to contact Home Trust customer service directly to address them. When asked why I needed to when the card was now unblocked. The supervisor reverted to the standard practice mantra and them only being interested in one charge. The supervisor also told me all charges I was sent were dominated in US currency. When I told her this was strange given I was using a Canadian credit card, she claimed she was unaware of this. Really?