Scotiabank Fixed Mortgage Consumer Reviews

I had a fixed rate mortgage with Scotiabank after I have purchased my first property. The rate was quite good - my mortgage broker was able to find it for me. The customer service though was just ok, not spectacular. I realized it after switching to RBC where I currently have my mortgage. Also my wife had her mortgage initially with Scotia but when we went to a branch to discuss some additional aspects such as taking out equity from the existing property it seemed that the level of knowledge varied greatly across staff members - some mortgage specialists were quite knowledgeable but others less experienced. We felt that RBC really appreciates our business as opposed to Scotia. So we are happy about the switch.

my mortgage rate went down over the course of the term and will continue to go down over the coming years

The mortgage process was smooth and rate wasn't the best but not the worst. I can see my mortgage online

Excellent customer service and competitive rates. I can see my online banking in an easy and accessible way. Quick and attainable.

rates were low and set up process was easy. renewal proces is very easy. however the initial application was handled by a mortgage broker

It was all very hands-off dealt with mostly by a real estate agent. I only got involved when it was time to sign.

The mortgage rate was reasonable - industry standard. Customer service was helpful but pushy. Overall my experience was OK.

Scotiabank as my mortgage lender has a good rate, better than other bank, where, I think, my mortgage was set up initially. I can see my mortgage in online banking.

Hard to get a hold of loans manager to make changes. They promised to call and didn't and never returned messages. I had to go in and make changes with another person at Scotiabank

I went through a mortgage broker and she found two lenders for me to choose from. The better rate was at the Scotiabank.