Scotiabank Fixed Mortgage Consumer Reviews

I’ve had mortgages with Scotiabank for over 15 years and never had any serious issues. My dealings with them have been good but from experience, I know it depends on the individual “Mortgage Specialist” you are dealing with; some have been better than others and I do my due diligence carefully on my own to make sure I’m prepared and have all my questions answered at the same time when I meet with the specialist, either at my home or in their branch. About 6 months before my mortgage was due for renewal, I received some very competitive offers online through the mobile app and decided to renew early. This went smoothly and I never had to speak with a customer service rep or mortgage specialist - all done automatically online. Always receive my documents in the mail with no delays. Annual Mortgage Statements are also accurate. I would consider Scotiabank again for my future mortgage needs.

Customer service is excellent. Competitive rates. All my questions were answered in a way that was totally understandable. I can go online to see all my mortgage info.

excellent customer service competitive rates online capabilities to view mortgage status responds to questions in a timely manner convenient lacations for face to feac meetings when required

Easy to deal with personnel - we went over everything and were able to finalize it. There were no issues, especially since we were moving from another province.

Very good experience negotiating and renegotiating mortgage with scotia bank. always feel like I get the best rate they can offer. Good service

Everything was prepared and explained. The rates and the payments were properly set up. All questions were answered. The bank treated me well.

Lots of prepay increased payment matched payment options to pay faster. Wish I had digital access with tools to track payments progress interest etc.

They were very upfront with me about fees and their contract. They ran through the contract with me and compared different products so I would get the best value for my needs.

Change of service representatives occurs too frequently. Sometimes within one year we would get two new representatives to our file without any notification from the institution.

The process was easy and I like the fact you can use their online banking to see the remaining value