RBC Fixed Mortgage Consumer Reviews

We applied for a mortgage with RBC and asked for information about the advertised rebate. RBC specialist didnt answer and ignored the question. Asked for a pre-approval letter for another investment purchase to accompany a purchase offer to comply requirement required by the Seller had to contact another Advisor to find out coz our Advisor did not respond. Asked about our locked in rate and mortgage pre-approval but again no answer from the Advisor. Very disappointing. Customer service at its worst.

I had a horrible customer service experience with the mortgage specialist, Kevin Z. He is rude and disrespectful. While I was asking him questions about the mortgage, he showed annoyance... Perhaps he thinks our family income is not much so didn’t want me to waste his time. I felt I was being looked down.

We went with RBC for our mortgage because I always had the impression growing up that they were the "premium" bank had the best reputation in terms of customer service. We're so, so disappointed. We got a good rate but that's about it. The mortgage process has been a string of unanswered emails, rude one-liners, unclear terms, hidden fees that get charged without notice, and representatives who clearly take no pride in their job and do not care about the client. I can't count the number of times that I've called to follow up on something that they didn't address in an email, only to be told that they are "in the car right now" or "haven't opened their laptop yet that day". I work a client-facing job myself and would never dream of talking to a client this way. I can't even imagine how much commission they are making on this mortgage. The whole experience has been very disappointing and I think we'll be looking elsewhere when it comes time to renew. RBC no longer has the shine that it used to.