RBC Fixed Mortgage Consumer Reviews

We applied for a mortgage with RBC and asked for information about the advertised rebate. RBC specialist didnt answer and ignored the question. Asked for a pre-approval letter for another investment purchase to accompany a purchase offer to comply requirement required by the Seller had to contact another Advisor to find out coz our Advisor did not respond. Asked about our locked in rate and mortgage pre-approval but again no answer from the Advisor. Very disappointing. Customer service at its worst.

I had a horrible customer service experience with the mortgage specialist, Kevin Z. He is rude and disrespectful. While I was asking him questions about the mortgage, he showed annoyance... Perhaps he thinks our family income is not much so didn’t want me to waste his time. I felt I was being looked down.