RBC Fixed Mortgage Consumer Reviews

I have been a customer for over fifty years. Low mortgage rate offered. I can use online banking for payment modifications (double up principal only etc.)

After spending 45 minutes with a consultant who could not even do the math correctly I am so convinced this is not the place to bring my mortgage of even half a million let alone a million dollars. The consultant was not able to give straight answers and did not ask what type or length of mortgage we would like. They brushed over an interest rate doubling from what we are currently paying, but they were very confident that they were the best place to switch in a mortgage.
If I could give this place a review it would be one star for their consultant.

We went with RBC for our mortgage because I always had the impression growing up that they were the "premium" bank had the best reputation in terms of customer service. We're so, so disappointed. We got a good rate but that's about it. The mortgage process has been a string of unanswered emails, rude one-liners, unclear terms, hidden fees that get charged without notice, and representatives who clearly take no pride in their job and do not care about the client. I can't count the number of times that I've called to follow up on something that they didn't address in an email, only to be told that they are "in the car right now" or "haven't opened their laptop yet that day". I work a client-facing job myself and would never dream of talking to a client this way. I can't even imagine how much commission they are making on this mortgage. The whole experience has been very disappointing and I think we'll be looking elsewhere when it comes time to renew. RBC no longer has the shine that it used to.

We have been quite annoyed with them. Things they told us would work one way ended up working another. They also pester you on the phone constantly

Worst customer service we've ever experienced. Forgot to lock in our rate so we ended up paying .5% more for our mortgage.