Tangerine Bank Fixed Mortgage Consumer Reviews

We had the same problem as the others who gave low ratings.
We were actually renewing our mortgage and decided to move to Tangerine because of their low rate.
We began the mortgage process in February, and there was never any indication that there were any problems. The only issue was a very slow response to any questions or inquiries. We've submitted all the necessary documents and were told that everything was fine. However, with only 2 weeks left of the closing date (in July), we were told that Tangerine cannot give us the mortgage.
We had to go back to our original bank who responded within an hour and were able to renew.
I guess the old adage you get what you pay for certainly applied here.

You do get what you pay for, Tangerine was the lowest advertised rate when I looked around and since I had been banking with them for many years I decided to go with them. The initial application went smoothly, but everything else after that was a nightmare. The so-called "mortgage manager" was unresponsive to emails or phone calls. If you miss one of her calls you will never get her back on the phone when you try to call. She has none of the answers to any of the questions and her only response is " I have to ask the underwriter". Tangerine can randomly throw in additional conditions to their commitment even after all the paperwork has been signed. The mortgage manager just randomly forwards the underwriters' emails to you without even reading them and has no clue where you are in the application even though she's supposed to help you through this process. Countless phone calls and emails not responded to caused me a lot of unnecessary grief and anxiety, especially with them throwing me curve balls less than ten days to closing. I was ready to go with another bank.

It was a total nightmare dealing with the Tangerine mortgage department. I had my first mortgage back in 2011 with them and have been banking with them since it was ING Direct. But in January 2019, applying for a new mortgage was a disaster. The mortgage advisor was unreachable at critical times during the buying process. No returned emails or phone calls. Numerous requests for papers and documents... The process took months and I almost lost the house we made an offer on. We turned around at the last minute and got approved and got all the documents needed with another bank in just a few days. What a nightmare... please stay away. It is an online bank. It is good when everything is going well but it can be a totally different story when you need to see or speak to someone...