Tangerine Bank Fixed Mortgage Consumer Reviews

We had the same problem as the others who gave low ratings.
We were actually renewing our mortgage and decided to move to Tangerine because of their low rate.
We began the mortgage process in February, and there was never any indication that there were any problems. The only issue was a very slow response to any questions or inquiries. We've submitted all the necessary documents and were told that everything was fine. However, with only 2 weeks left of the closing date (in July), we were told that Tangerine cannot give us the mortgage.
We had to go back to our original bank who responded within an hour and were able to renew.
I guess the old adage you get what you pay for certainly applied here.

It was a total nightmare dealing with the Tangerine mortgage department. I had my first mortgage back in 2011 with them and have been banking with them since it was ING Direct. But in January 2019, applying for a new mortgage was a disaster. The mortgage advisor was unreachable at critical times during the buying process. No returned emails or phone calls. Numerous requests for papers and documents... The process took months and I almost lost the house we made an offer on. We turned around at the last minute and got approved and got all the documents needed with another bank in just a few days. What a nightmare... please stay away. It is an online bank. It is good when everything is going well but it can be a totally different story when you need to see or speak to someone...