Desjardins Fixed Mortgage Consumer Reviews

DO NOT go to Desjardins for mortgage financing and REALTORS if you have someone with a pre-approval from Desjardins make sure they get another institution to verify.

We got a pre-approval with Desjardins. They told us we were set to go shopping, so we did. My parents even travelled to go look at places together. We got an offer approved and when we went to finalize our financing it took almost two weeks to get someone to answer our phone calls/emails. We kept stressing our financing deadline date and when we finally got through to someone it took another 4 business days for them to deny it and said that due to a mistake on their end they could not do anything to help us (keep in mind that we did not change ANYTHING in our finances during this time to ensure a smooth process). They essentially gave us a faulty pre-approval and did nothing but send empty apologies instead of trying to work with us. We were obviously very stressed because we had already done the home inspection.

Luckily our realtor set us up with another institution and we got our financing approved in a day. Everything worked out for us because we went outside of Desjardins, if we had kept trying to work with them we would have missed our financing deadline only to receive excuses. We currently have car insurance with Desjardins and will be canceling.