Mortgage Reviews

Street Capital Variable Mortgage Consumer Reviews

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(10 reviews)
Street Capital Variable Mortgage
3.7 out of 5 stars:
Customer service:
Value for Money:
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Horrible Customer Service

by kalita on Nov 9, 2018
2 out of 5 stars

They have a phone line but it's useless - most questions and requests are being redirected back into email. Email is slow. They always end with the suggestion of calling the call center with further questions (where they suggest I go back to email, as noted above). Agents are poorly trained. To a question "can I do XYZ" their response would be "no". No explanation, no education - forcing you to contact them again, and again, and again. And again. And they have no managers. At least no one is available to talk to you. I requested the call centre agent to transfer me to a manager, he said I should request this through an email. Which I did and have not heard back. I've had enough. I am switching.

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by Tanya V. on Feb 11, 2017
3 out of 5 stars

It was a renewal and done through a Mortgage Broker. I find this is better than trying to deal with the Banks or other lender institutions.

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by Delbert G. on Feb 11, 2017
5 out of 5 stars

I chose this lender because they offered the best rate however they have been excellent in terms of customer service. I especially appreciate the online access to my account and opportunity to easily change payment schedules check amortization etc. My scotiabank mortgage is a lot more awkward to manage.

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by Maureen C. on Feb 11, 2017
3.5 out of 5 stars

Dont really interact that much with them. We go through our broker. No issues so far. They have a competitive rate. No too many restrictions. Well see how it goes when its time to renew again.

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by Grace S. on Feb 11, 2017
4 out of 5 stars

I have no issues. I have had a decent experience thus far. Overall everything has been very good.

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by Sylvester B. on Feb 11, 2017
5 out of 5 stars

Easy to deal with and also provide great information. At the time of getting my loan they were the best rate for the time period we were going for. I like that they have they online viewing options.

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by Malcolm G. on Feb 11, 2017
4.5 out of 5 stars

applied through our broker and he set up the rate and terms and we make monthly payment with no issues

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by Helen V. on Feb 11, 2017
4 out of 5 stars

Application process was simple, customer service was ok, all my questions and doubts were clarified and explained in details, happy with the service.

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by Alex C. on Feb 11, 2017
2 out of 5 stars

mortgage is a standard mortgage that was set up through a mortgage broker. At the time they had very competitive rates

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by Kerry S. on Feb 11, 2017
3.5 out of 5 stars

I have done it through a mortgage broker and it was fine but I didn't get any offers or features from them.

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