Absolutely garbage in every category.
by LSJ on Dec 15, 2023
1.5 out of 5 stars
Mortgage Reviews
Home Trust Fixed Mortgage Consumer Reviews
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(18 reviews)
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Claudio is very effective and efficient. While helping with my key issues, he also answered all other questions which I newly raised during the process. All of my issues were addressed in a professional way. I am really impressed, I wish I could meet this kind of excellent agent at all other companies. Keep up the good work Claudio.
Absolutely garbage in every category. Customer service representatives are either not properly trained, incompetent or just don't care. They either takes weeks to reply to emails and voice-mails or they don't reply at all, even with email reminders.
They operate like it's 1983. They only got online service a few months ago and you can only see you mortgage information. You cannot may payments, increase your payments or anything. Every is done by phone or email or Canada Post to which they take neglect to respond to. When you do happen to talk to someone, they never have any answers. They always have to check with they superiors. Being frustrated with this mortgage company is an understatement.
Date of experience: November 15, 2023